Epiphany James
We went on a date here tonight and had a wonderful time all the way around! Our server Nick was great, from his humor to the awesome food suggestions, he did not miss! Chris, one of the owners also checked in and we left feeling full, happy, and cared for. Five stars. PS- get the pitcher of Sunshine Sangria. Just do it.
Ashley Pendarvis
We went here for our anniversary lunch and it was magical. I love the melting pot but this location gave us the best seats as well as an anniversary card. Service was fabulous and the ambiance was amazing!
Krystal Escoto
Jeff B at Melting Pot deserves nothing less than a 5-star rating! From the moment we walked in, he greeted us with a warm and welcoming smile. Throughout our dining experience, Jeff was not only extremely polite but also incredibly knowledgeable about the menu, offering fantastic recommendations that made our meal unforgettable.
Jeff's attention to detail and dedication to ensuring we had an amazing experience was evident in every aspect of our visit. His professionalism and exceptional customer service truly stood out.
In my opinion, Jeff goes above and beyond in his role, and I believe he deserves recognition for his outstanding service. I highly recommend Melting Pot, thanks to Jeff's exceptional service, and I sincerely hope he receives a raise he undoubtedly deserves! He is a asset to the restaurant đ€đœ
Jennifer Gronskei
Made the reservation 3 weeks before the date, that went great, even calling 24 hrs before to reserve my Birthday strawberries with a free coupon they sent, the gentleman on the phone was delightful and said this is common and they would be waiting for me when we cash out and even wished me a very happy Birthday! So cool!
Before we even chose options I ordered a $12 glass of wine, at 6:55 p.m.
The food was better than okay at the end, will explain.
Our starter course with a fruit and veggies and breads was bare with choices. An abundance of carrots, so many carrots, 1 piece of cauliflower, 2 pieces of celery, green apple chunks, and then pretzel slices with stale white bread chunks. We had 4 people and had 2 cheese choices and even though they were different options we had the same boards. I have never dipped carrots into cheese, it was strange, is that normal? We did not like it and did not eat the most of them, sadly. We would have smashed broccoli, cauliflower, and many other veggies and/or other dark or sourdough bread options too. I expected different types of bread for different cheeses but, we ate most of it so it was fine, just wanted to mention we got way too many carrots.
The salad course was great, 4 options and we were all satisfied there, thank you because they all fit each of our pallets perfectly! I hate parmesan for example and my option was free and clear!
By this time it is past 7:55 and i still have no glass of wine, waitress says someone tried to bring it but I declined, I did not đđ» this was my Birthday celebration, I asked for the wine again.
With our meat/course selection and the broths we chose, a veg, a classic, and 2 steaks and we all went with the vegetable broth. It was delicious, and the sauces were amazing as well! Exceded our expectations and were just great! We even asked for extra sauces which still came before my glass of wine, barely! It arrive shortly after, and before 9:05, after dinner was cleared and before dessert was arrived!
Finally the dessert! Everything was perfect and delicious here which was fabulous! The marshmallows and krispies were soft and sweet, almost as sweet as the wine I finally got to drink! The brownies and chocolate chip cookie pieces were more then tasty!!!
At the end, waiting over 1.5 hrs for a drink seems minuscule which makes me wonder why was I still charged for the drink!? I ordered it to pay for it and enjoy it but should not wait over 2 hours for it and asking about it 3 times. This was the difference between the 18% tip we left and a 30% tip we normally leave. Some things are out of the servers hands but this, was all her! Yes, I still wanted it but, the server should have made an executive decision to comp the drink or told a manager about the issue and ask to have them handle it!
If the server would have realized her mistake she would have knocked it out of the park because most everything else was right on par!
The chocolate covered strawberries we took home were good however, I don't believe they were made fresh for us that day. They lasted just 2 days at home before I had to throw the last 2 out but the 4 we ate were good.
*The management responded and asked me to reach out to them to discuss the drink service, so I did respond, twice! I have yet to hear back from them! This is dissapointing, it has now been 1 month since I posted this review.
*Last update! The owner reached out and offered a very generous solution. He refunded not just my glass of wine but, a portion of the total bill. He also asked me to contact him before my next visit and he would take care of our bill and also sent me a coupon for $100 off a visit. All of this was above and beyond so I will change my 3 stars to 5 because this was way more then I could have asked for totally satisfactory. After our conversation and his apologies for the glass of wine not coming in a timely fashion, I could see that he is a business man very proud of his establishment and was really just trying to please a guest and ensure a return visit, which he did! Thank you!
Alison Billings
Went to celebrate my best friends 23rd birthday with some of my favorite people and ended up meeting just one more. Our server, Haley. Haley turned a fun night into an extraordinary one. She had amazing knowledge and an even better personality. The owner was awesome too. Not as awesome as Haley. But still very awesome. Oh and the food was great too. Canât forget about that. Anyways, Haley for President.
Pack 50 Milk Street
Incredible experience here at Melting Pot. The server is super well explained and knowledgeable. This is my first time here and I have such a great time. Totally worth trying here at the Melting Pot.
Neda Bobbitt
Huge shout out to Nola! Thank you for amazing service! You were so helpful, joyful and pleasant tending to us! Super kind, specially with us bringing our baby! The food was absolutely mouth watering and delicious! We enjoyed our first time experience here!the big night course was so delicious, and just curated for us to perfection! Thank you for making date night so special for us! And Matt thank you so much for your kindness gesture towards us! You both rock! We really enjoyed our experience and will be back! We'll be pros at the menu now! Haha
Conner Patch
I came here for my cousins birthday and the food was all delicious and very filling! But the best part was definitely our waitress Hayley, who provided the best service Iâve received for dinner in a long time. The setup of this restaurant (hot-pots in the middle of the table where you cook your entrees, melt your fondue, etc.) kind of requires double duty- the server has to make your fondue while they entertain you and make the process (which takes a couple of minutes) not awkward. Hayley slayed it so hard - so fun to talk to, hang out with for the few hours we were there, and we didnât want for a thing our entire experience. 10/10 would recommend the Melting Pot and wonât come back unless itâs with Hayley!
Jeff Struggles
I decided to come here for my birthday 5/4 and for this being my first time I didnât know what to expect but I was on Positive Vibes soon as I pulled in the parking lot. Walked in excited and was greeted right away, my guest and I got a drink from the bar while they was getting our table ready. Then we sat down and we met KEARSTIN R. And she made my/our experience INCREDIBLE. Her energy was great answered our questions, very informative and easy to talk to. Personally I donât know how to cook but it was so fun for me feeling like a big time chef lol. Dessert was my favorite part, Flaming turtle is what we ordered and it was perfect. Awesome experience and we will be back.
Donna Dixon (MeandQt)
The cheese course was really good! And they worked well with addressing the issues with gluten free. Great place for date night or team building. The group of friends that attended really enjoyed it. We were celebrating a birthday and the service was great. Our server was Gabriel, he was so patient and accommodating.
valeria williams
This is a different type of atmosphere.They bring your food to the table and you cook your own food on the table top stove. We had steak, shrimp, chicken and lobster that we had to cook.We also had zucchini and asparagus that we cooked.
Shelly Hansen
It was great! Jeff was our server. He was awesome. It's a dining experience. It's fun and you have delicious options. If you've never been they will walk you through your options and process. Loved it!!
Thelma
Our server, Flower, was amazing! Guided us through everything and full of funny stories and anecdotes. We chose the Pacific rim and the steak platter as our entrees. Yummy! So much food, but just a bit at a time. First course was cheese. We chose Quattro Formaggio. So delish! They brought bread, veggies and apples to dip in the cheese. Next course was salad. They allow enough time between courses that you're not rushed. We were there for about 3 hours. The entree course was next. You cook your own food! đź Steak platter had three different types of steak, while the Pacific rim had tuna, duck breast, shrimp, steak, and pot stickers. They also brought veggies with it. They do allow you to take leftovers home but you have to cook them before you leave. Finally, dessert! We chose bananas foster, which were flambeed right there. So cool! It tasted like a cinnamon roll. When we go back, we will definitely have to try chocolate!! They brought rice krispies, Oreo covered marshmallows, brownies, Blondies, angel food cake, bananas & strawberries to dip. Amazing meal!!!
Romanda Simpkins
The food was excellent, our server was really great and worked with us to accommodate my food allergies. The hostess was really gracious even though we were running late for our reservation. Very calm, relaxed atmosphere, perfect for an intimate birthday celebration đ
Ilana Egger
My visit to this restaurant was incredible! The food was so tasty and fresh. And our waitress was very fun and friendly! We were celebrating our engagement and they brought us a plate that said âhappy engagementâ on it in chocolate. 10/10 would go again!
Clarina Emanuel
The Melting Pot - A delightful place for the Swiss / French fondue. We had a very filling meal based entirely on fondue. Bread and veggies dipped in delicious melted cheese. So tasty. And then moved on to boiling broth into which we dipped our chunks of raw beef and chicken ⊠And also veggies to dip and cook. For dessert, we opted for chocolate fondue âŠ. squares of brownies, blondies, strawberries. All made extra flavorful being dipped into melted chocolate. We were attended to by a very cheerful young server - Dyani O. Efficient and helpful.
Jennifer Cuchna
So we had a busy afternoon car shopping and missed our reservation and they were so kind to squeeze us in at the bar. I highly recommend having your experience at the bar if Matt is manning it. He made us feel special and gave us a top notch experience and service with a smile (and great conversation). Chris, the manager on duty, also stopped by several times to ensure we were enjoying ourselves and the bar experience. Ended the night with courtesy chocolate cover strawberries to go from Matt to help celebrate the new car purchase of the day. Highly recommend the experience, service, and of course food!
Holly Alexander
My partner had set up with the staff to make a beautiful reservation for us for my birthday. The table was covered in rose petals, and we got to vases of flowers, and a printed photo!! It was BEAUTIFUL! Our waiter, Jeff B, he was attentive, respectful, and punctual. He was swamped and remained professional the entire evening. He provided amazing details on the menu and off gate didnât push the âhigher saleâ and was down to earth. the food was DELICIOUS, and sven the staff/management checked on us often even though they wasn't assigned to our table.
I HIGHLY recommend this location, and Jeff B. as your server!đ
Amber Denise
This place is absolutely amazing! The atmosphere is very relaxed and the place is well taken cared of. It was our first time here and our server Nick F. took care of us very well. He was very polite, well mannered, and walked us through the menu to help us pick out our dishes. The dessert presented in this picture had peanut butter and chocolate, served with a variety of sweets. Aside from the duck not being appetizing (at all), this restaurant was great and we will be coming back again!
Brian Hannon
We went for celebration dinner for my daughter finishing school. Started out Well and went downhill. Couldn't get any of the tempura to work. The family enjoyed the dinner but the service was terrible . We asked the waitress for a picture and mentioned it would be better during dessert. She never returned. Seemed preturbe when I asked for the menu back. ( there are no drink menus on table and couldn't remember the drinks to order)no pictures to remember Amd then got the wrong drink after repeating it twice. Took 15 mins to get chrckeck cleared and the grandchildren were getting antsy at that point. I wouldn't recommend for big event with all the other choices locally.
Jennifer Hulford
It was my first time at the Melting Pot. What a unique experience! I loved seeing all the steam rising from the tables. Our waiter Kenon was excellent. You can ask for him. From the fact that they absolutely KILLED giving me the best gluten free meal I ever had, to the advice, to the excellent wines in the wine flights, to the birthday candle in my brownie, to having cappuccino. And the chocolate covered strawberries to take home and I even got a rose! Wow.
Amy Abendschoen
Love this place!!! Great staff and of course the food is wonderful. Highly recommend.
David L Godwin
Our family loves The Melting Pot in Raleigh, and we always consider it a special place to enjoy a good, relaxed meal together! We visited again last night, and the waiter we had was great...food was excellent...and the atmosphere was perfect. We have eaten here many times as a family, and we even hosted a bridal shower here once. As I said to begin with, we love it!
Melanie Rusin
Loved the cheese and chocolate. Waitress was shitty. Didn't heat our pot properly, so we had raw meat and the cheese had to be made in the back.... she just sucked all around. All of us are waitresses that went so we know how to critique one... other than that... super fun and the cheese and chocolate were amazing! Definitely would go back for those two things. Loved it! Just wish the waiting staff was better! Definitely doesn't ruin it tho
Aimee DeMasi
Had an amazing 4-course meal! The new wine flight was perfect. The addition of cheesecake and fruit to the dessert was amazing. And the staff was, as ever, wonderful. Loved having my b-day dinner there. Can't wait to go back for Mother's day!
Tracy Wilborn Mitchell
Love this place I drive an 1hr and 1/2 for the experience sooo worth the money !
Angie Lindsey Bimonte
Great service. Great place. Great food. Only suggestion is new burners cause last visit it wouldn't stay hot and this visit it got too hot and had to be turned off. It's a lovely place. Just needs to update equipment too keep the experience as nice
Justin Stewart
Great service and great atmosphere. The food is always awesome and the staff is amazing to. Harrison was my waiter and he was really cool.
Lisa Hall Mizelle
This was our first time eating here and it was phenomenal. We will definitely be back. Food and server were top-notch!
Kathy Smith Proctor
We had an awesome experience. Sam was an outstanding waiter and Race(?), the manager made sure all was perfect. Thank you for an exquisite dining experience, not to mention the over-the-top cuisine!!!
Lisa Marie
I just wanted to say thank you to Brian for making our 10th anniversary very memorable. He was nothing short of amazing. He was on point with everything. Thank you guys also for the anniversary card! So sweet. Weâll be back when my husband returns!!
Carolyn Warrick
This was our first time ever eating at a Melting Pot, and we drove an hour and 20 minutes to eat here. The experience and food was amazing!! The server, Duncan, was awesome! One of the BEST servers we've ever had! Duncan was very knowledgeable and created rapport during our entire visit! We definitely plan to go back to this location, we both agreed it's our favorite restaurant now! Five stars to the food quality & taste, and service!!
Shawnette Monroe
The menu was overpriced and don't have a huge selection to choose from. They need more starch food to accommodate all the different meats. Nice atmosphere and romantic setting.
JennJenn Rivera
My first experience at The Melting Pot and it was AMAZING! The food, the atmosphere and our waiter Brian was a pleasure! I'm definitely coming back.
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