Cafeteria Ramon

I’ve been in this restaurant couple of times. The first time I went the food was just OKAY, average. I ordered white rice, beans and chicken. The rice was undercooked! I was already home didn’t feel like going out again and had to make white rice. Whatever, not big deal! The second time I went there I decided to give El Fogón Latino another chance. After working 12 hrs shift I stopped by to get white rice, beans and chicken. To my surprised the rice was uncooked again! This time I was so freaking upset that I took the food back to the restaurant. I explained the server that the rice was undercooked, it felt like if I was biting sand. It was bad. She then asked me if I wanted more rice? From a new batch I asked? She say no from this one. Pointing at the one she gave me before. I nicely said, no because this rice is undercooked! I asked her for a refund, she said she couldn’t. I asked what do you mean that you can’t? Then get me someone who can! She replied the owner can. I said ok then I need to speak with the owner. The server said that I have to wait few minutes because she was downstairs. I waited for half hour for the First Lady, I mean the owner. She never apologized for making me wait, it was almost like a game of me getting tired and leaving, leaving her my money or leaving with unwanted food. Her attitude was like I needed to wait for her because she was the owner. I explained myself again regarding the undercooked rice situation. I was very calm, collected and professional about it. She said to me that the rice was NOT undercooked as she grabbed some with a spoon and put it in her mouth, that’s they way is cooked in every restaurant on Broad St. I said to her that’s not true. I told her I was not satisfied with the rice and I just wanted my hard earned money back. And as a business owner she needs to grant that and understand that if the customer is not happy and satisfied with her product to give them a refund. I spend only $20 dollars and I was just about to walk away because I was tired. BUT she was being rude and almost condescending about it. Telling me that not even McDonald’s do that, give you a refund. Really??? Are you sure about that honey?? I said to her maybe the “CAMPO” you’re from this is the way they eat rice. Not me! I don’t eat rice “graneado” and I want my money back. That’s it! Or I can easily call the department of health on you and take this to another level. Finally, after 40 minutes in this place, I got my money back!