Papa Johns Pizza - Plano - Photo album

Papa John's has gone into the toilet with customer service. They can't keep drivers and contract with Grubhub for delivery. The management at this store is frankly poorly trained. Had an issue where the wrong pizzas were delivered. Called and the manager said the correct pizzas would be right

Worst service i have ever head from a pizza place. I have ordered 3 times from here and the first one over an hour and a half late and didnt bring the right order so i had to go up there and wait for them to make it. Second time the were on time. This time there are running about 30 minutes behind.

I will give a zero star if I can. Placed a pick-up order of Large Epic Stuffed Crust Cheese Pizza with Grilled Chicken, Pineapple, and got a Pepperoni pizza and found a HAIR inside the pizza. I called the store, waited for 25 minutes before anyone picked it up. The gentleman found my order, and af

So I ordered about a month ago and got a cold pizza 2 hours later from door dash. Ordered today at 525pm at 7p decided to cancel and spent 10 minutes navigating their phone system to get someone not at the store, then after a discussion with them got transferred to the store and after a wait finally

Unbelievable and Insanely disrespectful establishment at this Independence location. I'm also contacting corporate because the Owner and it's Managers need to be held accountable. I ordered Papa John's today and last week. Last week my pizza arrived an hour & forty minutes late. It was cold and wr

Very disrespectful manager! I placed my order on line for my child's school. Parked in drive-up-pick let them know in the app and walked in to let them know that I had made it. I was told we will wave when your order is ready. I said you can't bring it to my car, I'm in one of the drive-up-pick park

The young cashier was really hospitable and friendly. He seems like a diligent worker with a good attitude. The pizza was as always great! I’ve been eating Papa John’s for 10+ years and it just keeps getting better. Love the speediness and tastiness of this Papa John’s.

If I could give them zero stars I would. Britney shouldn't be in customer service, the pizza was under cooked, and their driver knocked over the pizzas so they were all smooshed. Britney, the general manager, said "I remember making that pizza and I made it as it came in". I reviewed my order about