Starbucks

I admired those people who still showed up for work. With short staff everywhere you might find your favorite latté sometimes doesn't look the way it should be. When this happened just be patient and be thankful for those who showed up at work. Overall the experienced is good. I would have give 5 stars but there's no toilet paper, paper towel and hand soap in the bathroom. 😉

The Starbucks drive-thru was very quick. They made the coffee perfect to order. This is one of the best Starbucks that I've been to. It is great that it is centrally located. The staff seems to work well together. There was a long line. I thought I was going to have to wait a while but luckily we got through in about 5 to 10 minutes. Great job Starbucks!

I understand more than anyone how fast food customers can be. I do my best to never give attitude to fast food workers because of simple mistakes but when they are rude because of their mishaps and continue to be rude, I can’t hold my tongue. The lady whom took my order messed up on my order. No big deal until she gave me an attitude when I mentioned to her the drink was wrong. As I’m watching her take other drive thru orders she’s reading stuff on her phone and keeps telling the customer on the speaker she didn’t hear them or to repeat the order. Then we notice they only have one of two cake pops that were ordered. Instead of fixing it she told me she knows she gave me two and I told her there is only one. Then she looks at the receipt and says I only charged you for one. Told her I would pay for the other. I just want the two I requested. I get customer service can be hard but you make it harder when you don’t do the job you were hired to do. Most customers don’t want to cause issues. They just want to be greeted nicely, get their order taken care of and be on their merry way. Most customers are completely understanding as long as the employee(s) are doing their best. Another person reviewed saying how commendable people are for “just showing up”. Just showing up doesn’t get the job done. (3) employees can get more done if they are focused and keep a positive attitude then (6) rude employees just going with the flow.

I rarely want to leave negative reviews, but I'm sure Starbucks can handle it. My husband and I pulled up to the drive thru on the way to the zoo with our two small children. The drive thru had a sign posted that it was closed. Okay. So I thought I'd go inside since only 4 people were in line. It took about 3-5 minutes to order- no big deal. But once I ordered, I just kept waiting. And waiting. And waiting. Mobile order pickups were coming and going while the rest of us stood there for sooo long. My husband texted me to hurry cause our kids were freaking out in the car, so I asked how long-- they said just a few minutes. 27 minutes later I walked out with my two coffees and two egg bites. Don't recommend.

I asked if they had any Sumatra, she thought I said Sriracha lol it kind of annoys me that some Starbucks don't have their Sumatra, or some employees don't even know what it is. Shouldn't all locations offer all of their menu items? What if you went to McDonald's for a Big Mac and they were like, "what the heck is a Big Mac?"