Pizza & Steak Master

My husband called to place an order and the guy that answered to take the order was extremely rude! We ignored the first rudeness then we went on to order and the guy continued to give attitude and rudeness, I no longer wanted to place the order anymore and advised my husband to hang up.. I called back from my phone and asked to speak with a manager or supervisor, the girl that answered advised me that it was the owner that we initially spoke with, I was absolutely in disbelief after hearing that it was the owner giving such rudeness to a customer! The worst experience ever!!! Knowing that an owner give such customer service is a disgrace and I will never order from a place like this, this is one that will get to the MEDIA no matter what I have to do, no owner should have the place to give service in that way!!!!

I usually order a cheesesteak hoagie with everything no mustard which is usually GREAT but idk if they have someone new cooking but every single time i order now they get it wrong . I just had a cheesesteak hoagie WITHOUT CHEESE 😐 or condiments 😂 like no mayo , no ketchup , no salt , no pepper literally JUST meat , lettuce and tomatoes between bread . I called , they said they were closed and i told them I’m not ordering and that they messed up my order . They said bring it back . Before giving me my money back the owner inspected the food , agreed there’s no cheese then said that i didn’t ask for anything else i told him i said everything no mustard and he said “if you don’t say it we won’t put it on there” he offered to put the food back on the grill lol but how would that taste ? So i said declined i told him this is the third time they’ve messed up my order the owner told me “then order somewhere else” as if that wasn’t next 😂😂 they’re terribly incompetent then sarcastic about it

I started ordering from here everyday because the cooks make great tasting dishes. However, since there online price's are now higher than most neighborhood restaurants I refuse to order. This is a pizza store not a restaurant! Who on earth charges almost $20 for a burger or a chicken sandwich or $30 for a pizza.

I placed an order for lunch today. Apparently the person who answered was new & being trained. She was very frustrated while taking my order but I let that go because I understood that she was new. The person who was training her was EXTREMELY rude, after a while she got on the phone rudely and ghetto asking me why is it taking so long to give this order, what’s the problem??!?? I nicely broke down to the lady that the person you are training kept stopping to ask you how to put in the machine each topping I wanted on my sandwich after each topping I told her so that’s why it’s taking so long. She was EXTREMELY unprofessional & rude! This isn’t the first I have in countered someone being rude & unprofessional that works for this place. There is also a rude delivery driver. They have lost ALL business from me & quite a few of my co workers who has overheard my issue today.

Cheesesteak Stromboli was delicious. The lady who took my order sounded miserable and I felt like I was bothering her by trying to order. I was also not thrilled to see that not a single employee was wearing a mask either. That makes it obvious to me that they don’t take other people’s health seriously and also makes me wonder if they even wash their hands before touching the food.