Independence Prime

1. Bring your food out when you bring my wife’s food out, not 10 minutes later. 2. Get the order right. 3. The “call your server” button doesn’t work. I had to track her down. 4. When remaking an order, where you forgot the ingredients, remake the entire order, not half. 5. Why? The eggs were cold, the gravy was cold. Peppers and onions and potatoes should be enjoyed together made together. 6. Advertisement in the concord is 5 stars. The resturant is a joke. Avoid! Problem is, most people don’t check reviews when exiting a plane and hungry. If you happen to check this one, stay away!

$4 for a plastic cup filled with giant ice cubes and maybe 4 oz of ginger ale. It’s supposed to be 16 oz. $20 for a cold chicken sandwich that took over 40 minutes to get. Have to order off of dirty iPads. Filthy restaurant. No waiter or waitresses to speak of. They want a tip when you order and pay upfront. Save yourself a trip and eat at chick-Fil-a for 1/3 of the price.

Terrible experience. Got off our flight and wanted to enjoy some lunch. Ordered on the tablet and had to pay before getting any drinks or food. Ordered wings as an app and got a cheesesteak for a main meal. (Tip is included and there is no real service) Both plates came at the same time, AND I saw the cheesesteak sitting in the window for at least 10 mins before it came to the table. The cheesesteak was sent back and we could hear the cooks complaining about the situation, even though the cheesesteak wasn’t supposed to come out with the wings anyways! Also, the manager was sitting on her phone at the bar. Knowing that our meal was messed up, you would think she would come over to make sure everything was okay. Nope!

Absolutely terrible, I will never recommend this restaurant to anyone. I wanted to create my own burger and I noticed there was no option to remove tomatoes or lettuce, so to make sure that there was none on it to begin with I asked the waitress who told us that it didn’t start with anything on it. That was a lie. All I added was bacon yet the burger still had the lettuce and tomatoes that I told weren’t on it! When I then asked for a replacement burger I asked for it to be cooked well done. Everything came out looking good, and then when I had my first bite, I discovered that it was cooked to medium rare!! Needless to say I was extremely disappointed in the food, I ended up leaving hungrier than I was entering, and my time was wasted as well because once I left no where else was open for food, so if I never went there I wouldn’t have been hungry for my upcoming flight!

Extremely unsanitary practices by food prep staff!! While in the airport, we were looking for restaurants close to our gate and decided to try this place. We sat at the high top counters where you can see the kitchen and staff working. We ordered the grilled chicken sandwich w/ fries and sliders w/ fries… fries were extremely cold and chicken sandwich was dry, however the purpose of this review is to address the practices in the kitchen. There’s a counter that they use to cut up finished sandwiches before plating to send to customers. The one guy was wiping this counter down with a rag that was used to wipe everything else down (the grill station, and other counters where food was not being prepared). I also witnessed a guy grab handfuls of RAW chicken wings to throw into the fryer (with gloves on), and then continued to cut sandwiches ready to be sent to customers with those same gloves on! Their food was likely contaminated since he did not change his gloves! After plating the food, he proceeded to use that same rag to wipe the area down (still with the contaminated gloves!) I witnessed this when I was basically done my food and just left. Would not recommend unless you’re trying to contract E. coli with their filthy food handling practices. This place needs a food inspection ASAP.