Taco Cabana

We ordered & our number was never called. Our food was waiting for I don’t know how long. I ordered the beef fajita bowl & there was hardly anything in there. My friend ordered Queso & it came with no chips. Come on I thought y’all were better than this!!! At a time like this restaurants should be providing great food & service…..

Drive through only. Vagrants walk up to cars in the drive through line otherwise it's everything as you would expect. Fresh hot meals and quick service. Would've gotten 5 stars if they offered more than drive through only (it's not the pandemic, this location has randomly done that for years and years)

Placed my order thru the TC app. Went to pick it up curbside. Parked and called the number. No answer. Called two more times and still no answer. Walk up to the door. Locked. Get in my car and drive to the drive thru. Guy tells me to back out and go to the side door. Pick up my order. Get home and take out order. My steak fajita cabana bowl only had the some steak fajita, pico and sour cream. No rice, beans, lettuce... Called the store. No answer. Completed an online form. No response. Will not go back.

Ordered food online on Wednesday. Arrived to pick up food and was told staff did not arrive so the location was closed. That was fine considering weather however I was told to take it up with the online ordering service. I have called since Wednesday and I was forwarded to a voicemail each time. It is Tuesday the following week and still no response. Called the taco cabana order was placed at and I was told to call the following day and my order would be made from the other night. I called this afternoon and was left on hold for 10 minutes when I attempted to call back the restaurant would not pick up any of my calls.

Unfortunately ordered online and it processed my payment and gave me a pickup time of 10:30pm but then arrived at the store and all doors were locked and had to go through drive thru to be told they were closed. There were also three cars behind me so I am sure they had the same issues. They couldn't refund me my money and I had to call corporate. Called and they took my info and they told me someone from customer care would contact me about my refund. It has been two days and no one from corporate or this store is of any help. Buyer beware if you order online. They will take your money and you may or may not get your food. Will come back and update when and if I get a refund so that you can have an idea of the time-frame customer service will correct the issue. Update. Got a phone call and we negotiated so I could pick up my order instead of a refund. 5 stars because their employee Gabby took initiative and resolved the issue.

This location has been poorly managed for many years...wayyy before the pandemic. The food is pretty good but the wait time is horrible. When you finally make it to the ordering box, they immediately tell you to hold even when the line is short. Today I ordered breakfast around 9am but couldn't order coffee because they were out and taking forever to make more. What restaurant/fast food joint doesn't have coffee for breakfast...like you didn't know you were running low??? Its always something with this location.

Just went inside to dine but wanted to use the restroom to wash my hands. They are blocked off with out of order signs and also no other hand washing stations for dining guests. Isn't this against health code? Can you serve food brick and mortar with out providing hand washing stations? Will try somewhere with working restrooms and sanitary environment.