Burger King

I am very disappointed in my experience at this location (BK on University) I ordered an impossible whopper and my husband ordered an impossible whopper with no pickles and no mayo. When we got home we discovered that there was only 1 impossible whopper (the paper wrapped around the impossible whopper had no markings indicating that it was the standard impossible whopper) and a regular whopper. We are vegetarians and my husband has dietary restrictions, which is why he requested no pickles and no mayo. We drove back to the location to get my husbands order right. When we got home, I realized upon opening my impossible whopper it was not what I had ordered. I had trusted that the wrapper I ordered was correct because there were no markings on the wrapper. This is our first time ever going to this location and it was a very disappointing experience. I called the store because I didn't know what to do. The person that I spoke to over the phone heard my grievances and offered to make my order again but this would be the third time driving back to this location just to get our order right. At this point leaving a review of my experience is more important than getting my order right. The fries were also soggy and unappetizing. We will not be ordering from here ever again!

Update 06/28/22: Forget my other review, which I deleted. Today, the cashier lady with the twists was the best employee ever for me in 1 year! The most friendly, 110% customer service. I appreciate you & will be back. Last week, the location on Allen served me half cooked original chicken sandwiches for the first time in my life. On University, my food was cooked to absolute perfection & the nuggets were delicious. You outdid yourselves today:) THANK YOU.

I love burger kings food, but the service here sucks! You can tell they're careless kids working. They're rude and disrespectful. I don't even think the manager cares. Sat in the drive through for 20 minutes and watched 6 cars pull away due to waiting. Meanwhile the first car was STILL waiting to have their order taken! Called to ask what was going on and was just laughed at by the young man on the phone and the others in the back. This happened 12/14/21 at 6:16 pm.... ya night service is horrific...