Since the new management I am impressed with the mom and pops feel of the shop, the time and quality put into the food and the politely excellent service. Chains tend to treat you like cattle when they say they treat you like family. You want family oriented service? This is the spot!
I have been frequenting pontillos pizzerias for over 30 years, and while I have had a couple of sub par experiences I have had far more exemplary experiences. I have had both deliveries as well as many pickups from this location. Today was great as the person working there heated up my slices exa
Great customer service, great price, and most importantly delicious pizza! We will definitely be ordering again soon!
They use fresh ingredients. Always found the staff to be very polite and helpful and will be willing to share any deals. The quality of the food is on point. Gorgeous pizzas. Never the less, the pizzas are well worth it as they are luxurious. Fair amount of toppings and portion sizes are on point t
They have the best customer service. Every order has been perfectly delivered! Their crust is the best in Rochester. Our favorite pizzas are Italian sausage as well as ham and pineapple. Both are always perfectly cooked, hot and fresh. Love the fresh ingredients much better then Perri’s and Mar
I ordered a large pizza and 10 boneless wings the other night and I have to say that these were the best pizza and wings that I have ever had. The pizza was amazing and customer service was even better. I would recommend ordering their Large with 10 wing special. Also very cheap delivery fee. Great
Since the new owner took over a little over a year ago, I can't believe the changes. The pizza is so much better!! He has definitely made food changes for the better. Each time I go in, I see new improvements. The new owner is constantly updating and improving the menu and the pizza shop. My favori
It has been Ten plus years since ordering at this location. This used to be our “go-to” pizza place - It was never questioned. If it was Friday, we were ordering pizza from Pontillos, Penfield. We started having inconsistencies with ingredients used with many delivery issues and stopped ordering fro
Pontillo's was always a go-to while growing up in the Rochester area. Upon graduating, however, I moved out of state and can truly say that signature Pontillo's pie has been missed.
While visiting my folks recently, I was pleasantly surprised to see the the new (for me) Penfield Pontillo's. The team
The customer service was amazing, the employees were very polite and made it easy to order. The pizza came out fresh and it was one of the best I’ve had in a while. Definitely looking forward to coming back soon!
I have ordered four times from here. To be honest the last time was not good. However, when I went back in and told him about my experience the gentleman was courteous and apologetic. I received a new sub and mozzarella sticks, no charge And the food is excellent. Perfectly prepared. If you have a b
I grew up in Rochester and have had pizza from pretty much everywhere. I don't know how they do it, but the slices specifically at the Penfield Pontillo's are always top notch. If you're in the mood for a quality NY slice... save yourself the trial and error and just come here for the best
Best Pizza location in upstate New York! I have been coming to this Pontillo's location for a year now and cannot recommend food from here enough! The staff is always friendly and the food is always consistently amazing. They make sure to put the extra effort into making your food the best quality t
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