Annapurna Grill

Seems like they are under new management. Food taste have been changed. Annapurna used to be my favorite place, I always go there with my whole family twice or thrice in a month. But yesterday I didn’t like the food at all. All the dosa that we ordered were so greasy, like they put ghee into it. Naan and uttapam were so chewy. Their lassi tastes like mango juice. They are using cracked crockeries. I don’t think I will come again here.

Oh my goodness the food was magnificent. I’m generally not big into Indian food and I don’t have it often so perhaps I’m not the best judge. However I can say that it was probably the best Indian food I’ve ever had. And it was quite cheap too! Make sure you order one of the Dosas and Uthappams! Highly recommended, and you’ll probably have leftovers too!

The food is excellent, there’s no question about that. The problem with this location (the one in Culver City didn’t have this problem) is phone/online ordering. They will quote you a time, which I think most restaurants will generally overestimate, and this is now the third time they haven’t been close. The other problem is they continue telling you it will be 5 minutes. I’m currently now at 1:15 on a 40-minute estimate with no end in sight. There is a rotating cast of about 5 people with the same problem. They also seem unabashedly unapologetic. Just keep this in mind. Great food, though!

I can't think of a time I've been treated worse than here. I put in an online order at 6pm for 6:30pm pickup. I arrived on time and gave them my name. Multiple people who had been waiting for food kept asking them for updates because they had been waiting for a long time, and the staff literally just ignored them and walked away. Everyone was getting really angry. People were literally just saying "Stop ignoring me!". Someone new would come in and show them their phone for an order pickup, and the staff would look at the phone and then just ignore them without saying anything (or "Wait there" at most). Because restaurants are having a hard time, I tried to be really patient and not show my frustration. After 30 minutes I very politely requested an ETA, but they just said I had to wait longer and that they needed to serve their dine-in clients (only three tables). By 7:15 pm I still didn't have my food and they wouldn't say how long. I then told them multiple times I just wanted a refund, but they ignored me. They finally came out with my food and I left livid. When I got back, I found that even though the receipt outside the bag was correct and itemized (and only a two-person order), my order was missing items.

It pains me to give this place three stars because their food is so unbelievably delicious. We've tried about 10 different Indian restaurants in the area and this one always wins. But, the service is horrendous. The staff is so rude, the service is slow, and it just makes me not want to give them my money.... We thought maybe it was a covid thing but now two years later it's still the same issue. I really hope they can get it together