Review Chick-fil-a - Pasadena

It's Chick-fil-A very consistent the menu hardly ever changes and the line moves pretty quickly even when busy. If you were inconvenienced by a long wait they will make sure you're compensated with a smile 😁 and those favorite words " My Pleasure"got to love it!

Don't waste your time or spend your money at this location because you will regret it! This location is horrible and let's not even mention the long wait for my curbside order to only get the wrong order. The manager on duty was unprofessional and unwilling to make things right. I placed my curbside order on my way home from a long day at work then had to wait forever to get my order but halfway home I checked my order at the traffic light to only realize they gave me someone else's curbside order. I pulled over called the manager on duty and she asked me to keep the order due to Covid. Please come back so they could correct it and make it right. So, here I go again mind you I live about 15 minutes away and with the cost of gas...are you for real? So, I turned around wait a while again in this long curbside line to get my order and the manager sends someone else out to tell me, sorry we will still be charging you for your meal but here's the correct order! The manager advised me that she already had to correct the other customer's order and she will not credit my credit card but here's your correct order about an hour later...I told her to take it back and credit my credit card. If you like wasting your time, cold food and unprofessional management then this is your place to spend your hard earn money!!

I travel for work and work for Chick-fil-A, doing this store was a complete blast! The team was amazing and interacted with the customers beautifully. I was in here for three different rushes and they handled it amazingly. Cecilia took my order when I decided to grab a sandwich and I gotta say, wow. She was super fast and made great conversation during. My food was delivered in less than 2 minutes and it was just cooled off enough to eat right out of the back but hot enough to tell it was fresh. One of my favorites by far!

Sarah's House would like to thank Chick-Fil-A for their food donation to our 1st Volunteer Day event. Their marketing director Tiana Jaime and her team are amazing and have a big heart for the community! Sarah's House loves Chick-Fil-A!

Delicious sandwich, service was pretty fast at lunch rush. We had four orders and all were correct. My only complaint is that I got the grilled chicken club sandwich by itself and it was over $8 with tax. That's insane.

Disappointed when this happened. We had 3 orders. Said yes to ketchup and asked for honey. 3 times I asked 2 different people thru the drive thru. Got back headed to the break room. No ketchup no honey. The receipt even had 3 of each. This never happens.

Door Dash was a huge inconvenience. I called the store manager, Brosie (Sorry if I misspelled), she was a huge help! The world needs more kind people, and she was. Great fix! Thank you so much!

This location is a joke. It constantly gets orders wrong and being that we're used to not having this issue with any other CFA location, I forget to check my order before driving off. This week alone they've gotten our order wrong 3 times. I called to let management know and they couldn't care less. I'll drive a little further next time and go to the Fairmont one.