Reviews Panera Bread

Three months between mistakes. I’m ok with that. Tonight 5/17/2021, my order as well as others I observed while waiting were not correct. I didn’t know mine was a problem until I got home. If it weren’t for what I heard and saw during my visit, I would have let it go until morning. But my entree was also wrong so I brought both items back and spoke with the manager. He was very helpful, I was kind and understanding. Mistakes do happen, dinner rush issues plus computer issues make the rush worse. They do work hard. I wasn’t out for money or credits, simply what I ordered and to understand what happened in both mistakes given what I observed and heard while my meal was prepped. An inconvenience to get home, go back, wait, then home again, type this, then eat. But I’ll keep going back. They may make a mistake, but they get it right in the end. Feb 2021: Update 3: David made good on his offer. Thank you Update 2: took away a star. Will give it back if David’s offer stands. Update: Second call back, 2 minutes in to ringing, David answered and offered me a free sandwich next time in to make up for it. Thank you David. Side note: the broccoli mac & cheese is terrible. Overcooked pasta, way too much cheese sauce. Guess it’s what I get for a late dinner near closing time. I’ll never order it again. The regular Mac I have had, and it is much better. Placed an in store pickup order for a full sandwich and full broccoli mac & cheese. Checked the bag, saw a sandwich, correct sides, and the bowl of Mac. Got home, it’s only half a sandwich folded thick with paper. Called the store, 3 minutes of ringing and no answer then their phone system disconnected the call. Order 513465901. I’m 25 mins away and they close in 30. Grr. Likely confused for a “pick two” but clearly not and for nearly $20 for half a meal, I’m frustrated, and starving.

The food was fresh. The soup was hot and delicious. Our sandwich was also good. It just seems a little pricey for the serving sizes.

Had the pleasure of speaking to Donna Thur the Drive Thur . She is absolutely wonderful, so nice so pleasant I look forward to coming to this Panera bread every time.

The people working wanted to see a celebrity so badly that they were calling me Ellen I lost my train of thought and didn't order everything I wanted because of them it was annoying plus why would Ellen be at Panera at 9p in the Essex Green when she lives in California? Get a grip on yourselves

Once in a great while I would stop in grab a cup of Joe maybe something for a snack or breakfast. Have enjoyed there lunches and have yet to see much of any issues. But have gone when they are not overwhelmed. Friendly staff and accommodating. If there has ever been an issue. It's been corrected.