Chipotle Mexican Grill

I grew up going to this chipotle and it used to be amazing. Used to have helpful friendly staff and they were always willing to accommodate if something wasn't right. Well, 3rd strike this last week. After the pandemic they have had horrible customer service, and the food has been terrible. 3 months ago I made a call ahead order which I'd done before many times. A young man answered, took my order, confirmed the location, said it would be ready in 20 minutes. I showed up 30 minutes later, no food... I would've been happy to wait and have them make it, but they denied that I had called at all and said they couldn't help me. I was upset, and the manager came out, didn't offer to remake my food or anything, and didn't even apologize. The kid who took my order who was working phones denied taking calls within that time frame. They stated again they couldn't help me and I left. Last week I ordered via grub hub. The picture shows what I recieved. My order didn't include even the basics, white rice, black beans, nor veggies, all which I checked while ordering. And to make it worse, this $20 bowl wasn't even half full. I will never return to this location nor will my friends and family in the parker area due to similar issues.

Super inconsistent with online delivery and pickup orders. When they get our order right, its pretty good. Unfortunately, they have only gotten our order right 1 out of 3 times. Most recently we went in to ensure they got our order correct and it was a miserable experience! The staff was rude, food was awful and assembled with no care! I took a picture of our burrito before it completely fell apart. We are done with chances for this location and will not be returning!

I'm a regular Chipotle customer and come to this location quite often. As it is the closest to our home. As much as I come here I have equally as many bad experiences as I do good. So you take a 50/50 chance coming to this location you may get good customer service, or the manager will argue with you. You may get good food serving sizes. Or they will try to give you as little as possible as they can get away with. I don't enjoy when fast food restaurants like this Penny pinch unfortunately this comes from store level management I can assume. At the time I arrived there was very few customers and plenty of staff

Food was cold, only the steak was slightly warm everything else seemed like it was recently taken out if the fridge. Did pick up and got there as soon as the employee put the food on the take out rack drove 5 minutes to work and the food was freezing cold. Very disappointing, and with work i can't simply come back and wait for another hot order.

I went to pick up my online order at 6:40 (the promised time) and did not receive my order until 7:15. There was definitely a dinner rush so I did expect to wait a bit, however the wait was excessive considering the individuals in the back and the cashier at the front kept stopping their work to stand and eat in the back. They moved with absolutely no sense of urgency whatsoever. There was no hustle or initiative to move in order to catch up and get the orders out the door. After waiting all that time, our order was still wrong, but I didn't dare bring it to anyone's attention for fear of having to spend another minute waiting for people not interested in doing anything anyway.

This used to be one of the better Chipotle’s around but not anymore. I ordered a bowl and when I was paying, they were completely out of forks?! The chips were super oily & greasy. I asked for a new bag and the kid working said they are all like that. The standards of this place has gone down the tubes.

Tacos were absolutely cold! We complained and the manager said we he just checked the temperatures and turned and walked away. We wrapped up the tacos to bring them home to warm them up in the microwave. Cold food and lack of management interest in complaints means we will never visit this location again.