Jamba Juice

I ordered 2 drinks and a breakfast sandwich ahead of time on the app to pick up at 8:20. I arrived at 8:45am because there was an accident on the freeway. Only one drink and a sandwich were ready. I entered and the staff were chit chatting with a customer that seemed to be a friend which is completely fine. But when I approached the pick up area, one of the staff members just looked at me. I said hello and that I was here for an order pickup. The staff member does not say anything. It seemed like she was distracted and wanted to use her phone. She walks away takes one drink out and heads to the back to get the sandwich. She then starts to make what seemed my second drink. I was running late to work which yes is my responsibility however I did order a drink ahead of time and selected a pick up time which I expected would be the time The order would be ready. At this point, I had to raise my voice a little so the staff member that was making the drinking could here me ask “ are you making the drink ?” She then responded yes, and at this point I just was not happy. First they don’t communicate with a costumer. So I explained that I don’t have time and if I could get a refund. She said it would be faster for the drink to be made but I just didn’t want to be there longer then I had to since the customer service was not great. I said that’s fine forget it then. And I proceed to walk out. I hear the staff member mumble “ then I guess you can’t get your refund” and the staff and customer/friend laugh. Are you serious ? What kind of customer service is that and I entered back and i said that they had terrible customer service and she responds “then don’t come back”. Wowww!!! Amazing! I guarantee I won’t be returning. Do better! With everything going on in the world! The least we can do is be kind and respectful and communicate properly but I guess we all failed at that too. Management please reach out to me as I do want me refund. Thank you!

The Orange Dream Machine is wicked good. I strongly suggest on your next visit you try one. Its orange and creamy and delicious..like an orange dreamsicle..but better. The staff is always friendly and helpful especially when it comes to dealing with their App. It doesn't always record your points and they always fix it for you. They follow the CDC guidelines and the place is really clean!

Ordered through the Jamba Juice app, something I didn’t order popped up at check out and I didn’t realize till I already processed my card. Called to have it removed so I couldn’t get charge. 4 days later they still took out the whole amount. I called to have it refunded and who ever I talked to told me they don’t have control only the manager “who hasn’t been in for a while because she is super busy” has access to do this. I then asked when will that be because I’m not going to just give money for free and she told me “ I don’t have control over that” and then hung up on me out of no where. Definitely going to keep bugging till I get my money back and definitely going to complain !

Jamba Juice is always a decent smoothie. I had different smoothies everyday I came here over three days and I was satisfied with the flavor. The issue, however, is in the ability of this location to handle multiple orders. On the first and third day there was only one or two people there and it was efficient. On the second day, however, there were about five people and the wait went up exponentially. Instead of waiting only five minutes or so, I found myself in there for upwards of twenty five minutes.