Firehouse Subs

I came in for lunch and had the Hook & Ladder which was fresh and tasted good. The only thing I had to shake my head about was the cashier. She greeted me with a smile and was pleasant. I asked for a medium Hook & Ladder combo and she asked if I wanted the pickle. I said that I did and I followed that with the request not to have onions on my sandwich. She then asked if I wanted the combo to be small, medium or large. I looked at her for a second, dumbfounded that she didn't listen to what I had said. I guess that's just the standard for customer service these days. I very much enjoy Firehouse and will be patronizing them again.

I always go to this firehouse location. But today I was really impressed. They were having a rough afternoon after I witnessed a customer yell at an employee. And when it was my turn in line they went above and beyond despite how they felt. One of my orders accidentally got messed up and an employee named Kevin ran out to tell me! I was amazed at his honesty and willingness to correct the mistake, again, despite how he must have felt. The manager on Staff as well was very kind and vocal and dealt with all the situations with swift care. I didn’t catch the name of the young lady that got yelled at but she also despite her hurt still is a great person. I hope that they are recognized for this.