Olive Garden Italian Kitchen

I was so excited to find the olive garden but dissatisfied with the food. The atmosphere was perfect and the service great but the salad had chunks of the middle of the lettuce and very disorganized, the bread sticks were not baked properly what a disappointment 😞. I guess I will have to give them another try in my next visit to Florida. The place was lovely though.

I visited this W. Colonial location on 10/20/23 to place a take out order and was pleasantly surprised by the service I received. Johnathan was the manager on duty and he greeted me and made my first drink which was excellent!! He made sure I was taken care of right off!! He has a wonderful personality and is excellent in his position!! Then the bar tender completed my visit and she was very nice, professional and made me a great drink as well!! I will highly recommend this location to others...and visit many more times myself!!...And...the food was great as well.

Before this visit, I hadn't been to an Olive garden in almost 10 years. Let's just say a decade ago or so I didn't have the best experiences anytime I would go to Olive garden, so I finally just decided that their food was overpriced and their service not worth it. Fast forward to now. Ironically, my boyfriend and I weren't even expecting to go to Olive garden, we were planning on going to a different, nearby restaurant, but at the last moment decided to turn into Olive Garden on a whim. I'm so glad we did! We were sat in a booth near the bar, and I was blessed with our server named Matt. Matt was attentive, and went above and beyond to make sure that we were comfortable, how do I refills, we're pleased with the food, and more. The customer service that Matt showed, combined with the pleasantly surprising upgrade in the quality of the food, sealed the deal for me and completely changed my perspective! I no longer feel like Olive garden is too expensive, in fact, I feel like I got a very very good deal for my money! They're unlimited first course combined with the portion sizes of the meal itself combined with the size of the desserts and the unlimited refill on a vast majority of drinks makes this place a no-brainer for dinner options! The atmosphere was also pleasant, and the manager came to check on us part way through the meal to make sure that we were enjoying everything and to see if there was anything that they could do. Service, TOP NOTCH. Food, delicious. Quality for price, very high. Thank you Olive Garden, staff, and especially Matt! We will be back.

Sat at the bar order the chicken carbonara with eggplant. My dinner came out with chicken and shrimp. Instead of the chef remaking my dish the simply picked the shrimp out and did a poor job of wiping the plate to make it look clean. I ask for well done bread when I first sat down 25 minutes later and after having slightly done bread the bartender/ waiter said he was fixing some more bread sticks. I’m now at 42 minutes watching breadsticks go past me. The manager asked how things were ( Can I be honest please so I asked for the chicken carbonara came out with shrimp.They picked the shrimp out instead of just remake it now if I had an allergy to shrimp this would have been bad. yeah, that was just disappointing. You can tell because the way they tried to clean the place up around here but they just had to pick it out. At 7:44 the manager came out with some well done bread and spoke with me about the previous comment. Justin the manager spoke with me and advised the team as to how to handle the situation in the future, for this reason Olive Garden gets 5 stars. We all should be learning daily. Thank you Justin!