Cinnabon

The workers were very friendly and prompt with service! Open prep area so you get to see your food being made, which is very reassuring to see. This location is very clean and provides a welcoming and comfortable atmosphere. Went during the holidays so it was deviated which was nice. The cinnabon was very good and definitely worth the money. They also accept the universal dining plan so it's definitely worth stopping by on your way in or out of the park.

I just left City Walk Cinnabon at Universal Orlando, Florida. I told them I wanted the four pack they had on their menu . The guy waiting on me kept trying to give me ones that were not hot and had been sitting for who knows how long. I asked three times if I could have the fresh ones that were hot in the display case. He told me I could have them but they were more I asked how much more then what you have listed on your menu he gave me a price which came out to be almost 8.00 more then what was listed all because we wanted fresh and hot ones. I explained to him I wanted them to eat now and his reply was I can heat the ones sitting over there up but still refused to sell me the ones in the case. I told him never mind and left. They lost a sale and a customer who stops every time I’m here. Horrible customer service....