Mo's Chinese Kitchen

Large party,(10), on a Saturday. Food was excellent but the service not so much.. it seems they had maybe on server on the floor. He took our orders. Did not write anything down. Some did not receive all of their order and some received their orders after the rest of us were almost done eating. One of our party finally got her order but it was wrong.

On 12/24 I placed an order for delivery for Udon (chicken) noodles, Mongolian beef, spicy tuna rolls, tropical roll and pop. I receive a call from the restaurant about 2 minutes before my delivery driver arrives and they tell me that they forgot part of my order and that they will credit my account for it. I asked them if they could please just deliver it and they refused even though they are the ones who messed it up so I ended up asking for a refund for the food item and supposedly they informed the manager who was too busy for a customer and it was supposed to be refunded. It’s been 4 days now and I have received nothing yet. Also, once the delivery driver did arrive, my Mongolian beef ended up just being full of onions and barely any beef... So I decided I’d call the restaurant today since on Thursday when my food arrived I was already annoyed and tired that the order had been messed up more than once, Friday they were closed because of Christmas, and Saturday/Sunday’s are usually busy and I did not want to hear any excuses about the manager being “too busy”. So I called today (Monday) to address my concerns to the manager and ask for a full refund on my order that was completely a rip off and I was not satisfied with at all. I mentioned to her about the udon and she said it has been fixed and that I should receive the refund for the one item. Ok. Then I mentioned to her about the Mongolian beef and how it was mostly onions. And I was completely ignored, she denied what I told her was in MY food, told me that the portions are the same every time even though I know for a fact they’re not because I’ve ordered the same item multiple times in the past and my last order was definitely not filled with beef, it only had a few pieces of beef and I had to throw away about 3/4th of it cus it was all onion/veggies. I also took a picture of the food just in case they didn’t believe me and I told her I took a picture and she also ignored me about that.... That was ridiculous and extremely unprofessional of that manager. I tried to be nice and understanding, I tried to tell her I understand if they ran out because the order was placed on a holiday (Christmas eve) but she was very rude, said it didn’t run out, and just kept talking over me. I’m tired of these unprofessional managers who act like they’re always right. Get rid of them. Find people who actually know how to handle their customers and don’t just ignore what they have to say. That’s how you lose good customers.

I visit this marvelous restaurant once a month since I like the ambiance that is part of this restaurant. The team is awfuly attentive and qualified. The service is impressively quick. Needless to say, the food they cook is excellent. I frequent more than once and I was always joyful. The price is honest. I highly recommend this place to to all.