Smallcakes Cupcakery

They were able to make me a small customized cake within three days of ordering. I did everything online and they were prompt and the order was correct. This was our first experience with them and the cake was really good. The outer frosting was pretty sweet but my kids were not complaining! Get the peanut butter cream cheese filling; you won’t regret it. A little spendy but for getting everything I asked for without the hassle for a mom that procrastinated it was worth it.

My birthday was today Valentines day as well. I came in around 2pm with my husband . We are both male and of african decent. Immediately the (I'm assuming) owner who wore a pink sweater kept rushing us to order when I told her and her assistant that I need to see what kind of cupcakes you offer. Which was occupied by customers. They would not stop staring at us clearly out of intimidation because we are black males in a cupcake shop In Olathe Kansas. The cashier was even shaking so bad while the Karen bred owner standing in the corner staring at us like she was preparing to call the police. The cupcake was great but we felt very unwanted. Very pathetic. All I wanted was a cupcake for my birthday.

Not sure what has happened to small cakes maybe they are under new ownership. Ordered cookies for graduation and when I went to pick them up the young person behind the counter said find your name on the wall and just grab your order and go. I did this and when I got to where I was going the cookies were burnt on the bottom and not able to be eaten. I call the store and they had to call the owner. I received a text that offered to replace them however I was now out of town and couldnt get back to the store. I call the store back and a very rude person said sir are you sure they just aren't golden brown!!! and went on to say they would have sold burnt cookies. I would have been in total agreement however they sold me burnt cookies. They refused to refund my money which is very sad because prices have increase and this was a gift. not sure how you stay in business with such terrible customer service. I will not be going back because Costco makes a better cookie. Good luck and if they mess up there over priced bake goods don't expect a refund of your hard earned money.

Customer service was not good. First of all, when we walked into the bakery the “baker” was on her phone while other customers were trying to order. I don’t know what it is with people anymore and why they think that is at all okay. Second, when I asked about a red velvet cupcake cause the person in front of me took the last one, she acted as if it would be too much work for her to put frosting on the cupcake cause it was close to closing time.. They had another hour before closing. Very disappointed in the customer service. It was not a pleasant experience.