Jimmy John's

We love this place and have been here many times. Today the girl in the drive thru got our order wrong. I specifically said, I wanted medium, wait is the 30 oz drink the medium? She said yes. I didn't feel comfortable with her answer, so I said I want 3 30oz Dr. Peppers. So whatever the 30 oz drink for $1.99 is, I want 3 of those. She said 3 mediums? I again said 3 30 oz Dr. Peppers. The ones that are listed for $1.99. I also ordered a #16, a full 16" long. I received 3 medium (22 oz) drinks for $1.79 each and 1 8" #16. When I told the girl my order was wrong, she said, no it's not. Those drinks are $1.99 including tax (WRONG, that is not correct) and you ordered an 8 inch sandwich. WRONG. She got the order wrong and wasn't willing to admit it. She never repeated the order bacl to me. I told her I wanted it corrected. She refused because that was what I ordered. 😐 The manager then noticed something was wrong and the girl told her I ordered the wrong thing. The manager then came to the window and said it is because the wind blows in the microphone and they can't hear. 😑 Never had this problem before. So they rang up the difference on the order and charged me for it and then couldn't get me out of there fast enough. She was still unwilling to correct the drinks and the manager told her to just do it. I wonder how many first time customers she has pulled that on. We won't be going back to this location.

Just wanted to say a huge thank you to the team working at this location today! I was in a hurry when leaving after lunch grabbed my phone and car keys but left my purse sitting on a chair next to where I was sitting. Needless to say when I figured out what I had done several hours later I called the restaurant in a near panic... they assured me they had my purse and had it locked in the safe waiting for me to call about it. In a time with all the crazy going on it is nice to know there are still good people out there . Oh and my food was awesome also 😊 thanks again!