Sonic Drive-in

I want a refund. I did not get my order, because I waited 40 minutes, called the store, it rang 15 times with no answer, I tried several different stalls, and most were not working. This location continues to get worse, but this is the first time that I've left after paying without getting anything because how bad it was. Not one employee came to check on me or answered the phone or the stall the whole 40 min, and no, I don't want a free shake like I keep getting through email. This time I spent almost $20 and got nothing. I want my money. Edit-refund approved Edit-got the refund

If I could give this place a NEGATIVE NOTHING I would. What is the purpose of this Sonic being open, if the service you receive is pathetic, and thats if you get service. Just ordered a SIMPLE slush, nothing more, and waited a sad 20 minutes before I pulled off and left. Slow, UNPROFESSIONAL, Lacking big on Customer Service and a complete waiste of time going there. And this is the very reason why I DO NOT use a card here when paying. And by the time you get your food it's already cold. So the only thing I waisted here is valuable time, cause my money is still in my purse. SONIC OWNERS, YOUR LOOSING MONEY, A BECAUSE OF THE STAFF YOU HAVE WORKING THERE. Date: 4/26/22 Time: 2:30 p.m. Paying people who doesn't even give decent service.

None of the employees seem to care about their job and what they do. Good luck finding an open drive up window. 50%, if not more are currently down - as well as the last time I visited 2 months ago. If you do happen to find an open window, you may want to plan on waiting 20 minutes or more before they actually take your order - on top of meal prep time. This has happened twice, 2 months apart. I would not recommend visiting this location.

Was not feeling my best today and I wanted something cold to drink. I pulled out my phone to do an order from Sonics. I got a cranberry shake while at Walmart so it would be sure to be ready when I arrived. I pull in and on 1 side every screen is out. I pull around cautiously to see if this side was working also and it was. Pulled up the app to check in screen pops up your order is in the kitchen. I waited for a while and then it says Aaron is on his way. I sat there another 15 min and I pushed the red button and out comes the young man with the tray full of orders and drinks and I just knew it was mine so I waited. He passed me by and went to the other side so I waited. He came through flipping the tray and I yelled hey!! He says ma'am I'm sorry I'm about to take your order im BY MYSELF!! I REALLY DO APOLOGIZE. AT Thus point it didn't even matter bc he had a entire row of customers and He was WORKING HARD!!!! If this type of dedication is not publicly recognized idk what kind of company or owner this is and I will personally NEVER eat there again. Congratulations AARON OVER IN NORTHPORT ON LURLEEN. KEEP STRIVING YOUNG MAN. YOU ARE SOME KIND OF SPECIAL...

As usual the service here is VERY slow. Which is why I always reluctantly come here unless I just want a milkshake (which can also take 30 minutes.) Beside that fact, I visited the other day to grab a bite with my cousin. I have this Express Discount Card which I bought from a fundraiser my sister was doing that I have used a couple times there. The discount on the card for Sonic is a "Free Single Patty Burger with the purchase of another." Which is quite a deal because they have decently sized burgers. I order the #1 (which is a single patty burger) and proceed to tell them I have the discount card. They tell me that they don't accept those anymore. I tell them that I've used it here before at this location and explain it again just in case they think it's something other than what I had. Again, they told me that they don't accept them (rudely, might I add). So, I'm just like whatever and get the meal without the extra burger. What kind of company signs up for a discount card (which hasn't yet expired, it expires 11-1-2018) and then tells customers that they can't use it?! Ridiculous!