Review Rita's Italian Ice - Norristown

My girlfriend and future wife, who I am going to spend the rest of my life with, surprised me with a Rita’s trip on our way back home from saving a baby rabbit! The water ice was amazing and perfectly made! We will return for sure.

It was my first time at Rita’s Yesterday- Had the cutest, sweetest, little Indian worker serve me- she was great! Good ice, lines moved fast, no complaints!

Only complaint is there was no trash can.

They said my app scanned but it didn’t. Also made the wrong flavor concrete- Reese’s instead of cookies and cream

I like the flavors and they have a lot of flavors and a lot of different options

Had a pint of the Raspberry Water Ice, it had almost no flavor or taste at all. Disappointing. They definitely seem not to use any real fruit in it at all. - I dunno, maybe they do, but I think that you'd be hard pressed to find any.

We had sugar free passion fruit water ice!YUM!!!

I was getting a large juice pear from this location witch is a normal visit for me every week for the last couple of years . Going forward I will never spend money at this location again . Today there was two young ladies at the register, I asked for my order and it was handed to me shortly after. when I received it I noticed that with my order and the other items I had in my vehicle I wouldn't be able to handle it all , so I asked for a lid to cover me Italian ice, The young women's response was I cant we are not allowed to give out lids with the extra ice on top we would have to take the extra off and put a flat lid on it. Now i'm not one to complain but the manager or owner has to do a better job at this facility , they only have two sizes (S) or (L) options to select from but to me it seems there always a issue here . The manager over heard what was going on and tried to act as if that was right. I asked , dose it make since to make a order at a restaurant and receive the order, and you realize after you receive the order that you cant stay and you have to go. next you ask for a box and they say , Sorry sir we can give you a box for your meal but we have to take the fries out , for the same price . How would that work for you. The reason I'm making this review is because of how the manager act toward me (the customer and for him to intrude on a A,B conversation and walk away with attitude after a asked a good question to me is totally unacceptable and totally unprofessional. His Attitude after asking why seemed as if he got really frustrated and it showed more on his face.