Popeyes Louisiana Kitchen

Less than 8 hours ago, I ordered some food from the Popeyes in Norfolk Virginia (the Hampton boulevard location). The employee dealing with my order was polite and my husband and I enjoyed our food (my husband had the three piece chicken tender with mashed potatoes and biscuit while I selected the 8 piece chicken nuggets with honey mustard sauce that was very delish.

Restaurant does not open as advertised. Door says open and drive thru open at 10:30 am, but at 10:31am I drove up to the drive thru and no one responded for over 8 mins. Then I attempted to open the dine in door at it is still locked at 10:44 am. Wow, this place seems very low staffed as there was only one vehicle in the parking lot when I pulled up at 10:15 am.

The time is now 5:55 pm and I’ve been in this drive through line since 5:20. Whyyyyy in the world have I chosen to sit here this long is beyond me. Every time I come here, they are taking one order at a time and are waiting until the order has been placed and received before they take the next order. This is completely ridiculous and unacceptable and if I could rate this review with 0 stars I would. I would like someone from corporate to reach out and explain why is this a constant thing with this location.

Just seen they had the value boxes back at Popeyes so I decided to go. I don’t eat dark meat so I usually upgrade to two breast (white meat). After getting to the window it was explained to me that they could not do it in the system yet and that I would have to make another choice. After explaining I don’t eat dark meat Marielle went above and beyond to make sure I was accommodated. Thank you marielle and the rest of the Popeyes team. Great training

Every time I order delivery my food is wrong. I get spicy instead of mild, the wrong sauces, or no sauces at all......small sides instead of large when I add on. It feels like there's absolutely no customer consideration put into the delivery orders. It ruins my meal every time I get the wrong thing, and its never fun having to deal with being itchy after mistakenly biting into a spicy chicken strip when I had ordered mild. Would not recommend this location.

I'm updating my review to 2 stars. Twice, recently, I have gone up here before 10pm and I got the "Sorry were closed" message in the speaker box at the drive through. Tonight the message played twice and then someone started talking to take my order ( I was already pulled out to leave). Not sure if they are just trying to close early, but it is definitely annoying when you can't get service during open hours. There was no one up there when I go between 9:30 and 10pm. If they are closed before 10pm they need to update the business hours.

If I could give them 0 stars I would. They have no problem charging me. But they will leave me to wait forever for my food while the employees play on their phones. If I were the owner I'd either get new staff or just give up in the store. Terrible service, would not recommend. Save your money and your time