Mandarin Gourmet

Food has gone downhill as has service. They were happy to take my $ for a gift card promo and then told me it was expired and would not honor it. The woman at the register was rude. We used to eat her all the time as our local place prior to change of hand and loved it. Would not go back or recommend. Would recommend, rather, Dumpling House.

This restaurant used to be friendly and welcoming. That went away under new owners and management. The manager with the short crew cut shouldnt be in the hospitality business. Not friendly at all.. The prices went up, the quality, flavor and portions went down. The drink menu sucks too. $10 for a glass of fruit juice. No liquor. If it isn't broke, don't try to fix it. Ruined !!! Try Bernard's in Chestnut Hill plaza

I was referred to Mandarin Gourmet by a friend. He raved about how great the food was, so I decided to check it out after work. I entered the restaurant and simply asked the petite, short haired woman at the desk if they offered combination plates after 3p.m.. She rudely replied no. She seemed to be annoyed by my question. I agree with the numerous negative reviews. Spend your money somewhere a bit more hospitable. Maybe she was mad that the restaurant was empty. I wonder why.🤔

TLDR: 0 STARS. WORST restaurant experience I've ever experienced, given a plate of onions as "chow mein" and manager was incredibly rude and disrespectful. Waiter Ricky was very kind, we are so thankful for at least 1 person being kind to us so we gave him a big tip. I RARELY give poor reviews, unless I think they truly deserve it. O STARS. If I could give this 0 stars, I would. I have NEVER been treated like this before by any of the many restaurants I've visited and/or reviewed. We ordered vegetable chow mein. After waiting 45 minutes (2 tables that came in after us had their foot served 10 minutes before us... but fine, wasn't planning to mention that if the rest of this experience hadn't happened), we received a plate of onions (see picture). We kindly let our waiter know this wasn't what we ordered. The waiter Ricky was so kind and apologetic, but when the manager (short woman, short hair, hot temper) was called over she rudely asserted this was chow mein, we would have to pay for it, and she would let us "get away" with this again. My boyfriend has eaten chow mein a LOT since he was little, in America and India, and has never ever seen it like this. We showed on Google what ALL pictures of chow mein look like. She then argued this was "traditional" style and we should've known that (it is not written anywhere on the menu at all, all it says is "something familiar"... good lord, you think anyone can assume what that means?! Of course it's familiar, it's an American favorite! To think we'd "assume" it "something familiar" meant "traditional" is frankly idiotic and self-centered). The ignorant, ill-mannered behavior of the manager was shocking and disgusting. I have rarely, if ever, sent food back in my entire life. A plate of onions is NOT CHOW MEIN. I have asked my friends who live in various parts of China and Taiwan, they agree that the manager was trying to pass off some sham plate that wasn't chow mein. Even if you look up "traditional chow mein" online, NOTHING looks like this. We had to argue for 7 minutes until she finally agreed not to charge us for the chow mein (we had ordered other items, too, those were fine), but she told us off again and warned us she wouldn't let us do this again next time we came in. NEXT TIME?! HA! Also, the Thai iced tea is extremely watered down, and the pan fried noodles barely had sauce. I was going to actually give a good 4 star review if she had behaved nicely, but her crass attitude towards us was disrespectful and revolting. I have friends who own restaurants I spoke to about this: every single one said even if the manager had been right (she wasn't), you still don't charge for something a customer didn't expect to order (or even order AT ALL), ESPECIALLY when they've ordered other items they are paying for. We had been debating whether to try a new place, Mandarin Gourmet, or go with an old strong classic. This is DEFINITELY not worth it. Next time we'll go to Golden Temple.

Me and my family have been going there for the past 5 1/2 years. The staff is very kind and patient and polite. The food is amazing and it is a place where they do not rush you in eating. If you want to have a small gathering or a lunch with loved ones or fellow co workers this place is somewhere that you should try. To me the owners of the restaurant really are welcoming they remember my family and the staff as well. It’s somewhere that you want to come back to and eat. The over all atmosphere is a peaceful one. They even have some items that they can recommend or that are new. If you are allergic or don’t want something they are very helpful and will follow what you tell them