Panera Bread

The 2 stars are for the brand only so yummy! However my husband have complained to management and at their cooperate office about the mistakes at this location but, sadly little to nothing has changed. They miss items, give wrong items and then ask you to wait off to the side for your order so their (window waiting time doesn't go up). We have to go inside to makesure our order is right witch completely makes the drive- thru use less. If you wanna play Russian roulette with your food then you're in the right place enjoy but I'm over it. They need new management.

Came through the drive through late at night and they were all out of my usual, and instead of just say sorry and sending me on my way, the girl taking my order politely asked if she could help me find something else to eat. I explained that I have allergies so it’s hard for me to pick something but she was so kind and helpful and I ended up trying something new, the Mediterranean bowl, and now that’s my go to. So grateful for such a positive sweet person who took my order.

Terrible service at the New Milford Panera! They've messed things up on orders the last 4 times I have been there. We typically use the drive thru and twice they've not given us utensils, I had rewards 3 times of a free bagel which I had ordered and did not get any of the 3 times. The last time my salad looked and tasted like it was thrown together with very little care, missing ingredients and full of water or juice from the fruit and my husband's salad was the wrong salad with the wrong dressing. Each of these negative experiences has happened in the evening so I wouldn't recommend going there for dinner!