Portillo's New Lenox

We love Portillo's and have stopped at this location a couple of times as well as several other locations. When I visit Chicago Portillo's is always an essential part of the trip. They have amazing Chicago style hot dogs, in two sizes. They also have an excellent Italian beef. If you are visiting and want to try an Italian hot beef or Chicago style hot dog then look no further, Portillo's is the quintessential taste of Chicago!

I have been to this location a few times in the last couple of months and each time have had a less than a good experience. From forgetting my hot peppers to receiving attitude from the employees for being out of buns. I attached a picture of a beef and cheddar croissant sandwich from my last visit. This is not the Portillo's I remember going to back in the day. Very frustrating and will not be back.

MUST READ...Horrible service!! I Have been at this location a few times and every single time we give them another chance, we regret it. Today I placed an online PICK UP order. When I arrived to pick my order up, all doors where locked. I had to ask a drive through employee to get a manger. The Manger(Frank) came out in a combative manner and ask what I needed. I explained that I placed a PICK UP order and was here to pick it up. The manager told me I needed to get in the drive through line (which would of took at least 20-30 minutes). I told him I wasn’t going to do that because food was scheduled as a PICK ORDER and would be ready at 8:23pm and I already waited 25 minutes from the time I placed my order online. Then the manger just repeated “the inside was closed and I needed to get in the drive through line.” He was speaking extremely fast and with a angry tone. I didn’t understand what was going on (because he wasn’t explaining why and speaking to me in a formal way like a MANGER should). I ask if he could just bring me my order (which I already paid for). The manger replied “ no I will not”. I asked him to please cancel my order and the manger walked into the building without confirming that he was goin to canceled my order. So, I just stood outside wondering and waiting to see if he was actually going to honor my request. Frank the manger came back outside and handed me a receipt. I asked, “is this a receipt showing that my order was canceled it’s dark out and can’t see.” The manger replied “yes”. I asked him again if he was the actual manger, and he replied “yes”. Then I replied, “WOW that’s shocking because you do not act like a manger.” You spoke to me with a combative tone and were very short and not clear on explaining why I had to go through the drive through line for a PICK ORDER. Then I asked for his name. He replied “Frank” and if I had a problem to take it up with WILL COUNTY for shutting them down (which I still have no clue what he is referring about). I told him I will be calling corporate to file a complaint because I didn’t appreciate the way I was treated by him. At this time Frank became HOSTILE. Frank pulled off his face mask covering and began to scream at me while approaching me in an extremely hostile, combative and threatening manner. I told him not to get close to me because his MASK was off and not only did I feel THREATENED he was going to be violent, I was more worried he could be a carrier of COVID-19 and I could contract it. I am appalled of what just took place!

Well, we purchased two chopped salads to take home and eat a little later. We were working on a home remodel project. So after we finished we sat down to eat. There was no chicken or blu cheese in the salad. I went online to report. All I got was an automated response saying they were experiencing larg # of complaints and someone would get back to me. That was three days ago. Still waiting. I want what I paid for.