Jamba

Usually, I have no problems with this location and have been coming here for years, however, today was a clear case of underutilized manpower and a lack of care for quality. I made an order for orange-carrot juice at precisely 9:52 am, I figured it should take maybe 5-10 minutes tops for them to whip it up and have it ready for me. Unfortunately, reality is often disappointing. I showed up to the store which had about 4 people waiting for their drinks. There was a guy and a gal preparing everything and looking a bit rushed. The girl was in the corner to the right of the pickup window preparing acai bowls for what I presumed to be one of the waiting customers. It took about 4 minutes for me to be noticed (which I attributed to business), even though the girl looked at me several times while grabbing fruit for the bowls she was working on. The guy finally noticed me and asked if I was there for a pickup order and I responded that I had ordered the juice and gave my name. He then apologized and said he hadn’t started it yet and would get to it as soon as he could. He was super polite and was really trying to get things done from my point of view. He promptly got 2 smoothies out for some of the customers and then started trying to make my juice. Now mind you while he was doing this, the girl was still doing the bowls. Once the guy tried doing my juices, the real issues began. He got some partially bruised and slightly overripe looking oranges from the fridge and dumped them into the orange juice machine. He spent a solid 10 minutes trying to work that orange-juicer and it was tough-going from what I saw. He then ran over and started blending another drink and then tried moving over to the carrot-juicer. Now this machine did not work whatsoever and he kept struggling for a few minutes before he seemingly gave up and proceeded to tell me that the carrot-juicer was broken. At this point I was a tad bit exasperated because I was on a schedule and it had already been about 15 minutes since I had ordered some juice. I told him just plain orange juice would be okay, and then tight about then the girl finally finished the bowls (which looked very liquid-like at this point) and was yelling out the order for the customer that turned out wasn’t even there. Another customer went up to them and complained that she had been waiting for 15 minutes for a mobile order that she had made prior to showing up and that she needed to leave. Turns out this customer’s order had been done and in the fridge the ENTIRE TIME and nobody bothered to address when she initially got there. She took it decently and left. So finally after 20 minutes of waiting, I got my juice. And SURPRISE it was very sour and unappealing. This was a very poor experience and it really makes me lament the times when the store was better put together. Now I am fully aware of COVID and its impact on smaller stores and everyone in general, but this service just seemed lazy and disappointing. Broken machines, poor customer service, and everything in between is why I gave 2-stars.