Review Krystal - Mount Juliet

Theodore Cossitt

I am a customer service professional, I know good service and this was it. Immediately recognised and greeted me, gladly made burgers instead of the active breakfast menu. Waited to make fries until grill heated up so they would be fresh. Brought my order to me where I was sitting instead of making me go to the counter. Clean lobby and restrooms. I took one star away for rhe brooms and other cleaning supplies against the wall in customer view.

Drinking Jack

No clean tables. Very short staffed. Ordering and recieving food took a long time.

Richard Duncan

I arrived at this place at 12:30 am. Supposed to be open until 2 am. Signs were on and nobody answered at the drive thru. At least McDonald’s next door is smart enough to turn their lights off when they are closed. Brilliant people working here.

savannah connell

I wish I could give this a no star rating. After waiting 30 mins in the drive thru, I get home and bite into my chicken and it was RAW and BLEEDING!! Gross. So I call and have to call several times before someone actually picked up.When someone finally did answer , they told me "there was nothing they could do for me they were closing in 10 mins, bring them back in the morning." WHAT?!? Then hung up on me. Although they don't close till 2 am. They closed at 10:30. I will never go back here again.

Shelley Mapes

I pulled up to Krystal tonight as well as some one else i sat there for 5min .before some said we are closed. they didn't say sorry we closed early tonight . y'all need to fix your times on line if your closing earlier now. and you need to teach your employees how not to be rude and know.how to apologize if you are closing down early. i want be going back and will not recommend any of my family or friends to go there. i give y'all a no star rating to be honest.

Rachel Crowell

Hours online say they are open until 2 but when i got there at 11 they told me they were closed and to go to taco bell. Such a ghetto place. I will never go to another krystals. Get some decent employees or correst your hours online if the employess make their own hours.

Anne Watson

I love burgers, fresh and yummy. I heard they were going bankrupt. But now I read... After 33 Months of Negative Sales, Krystal is in the Black Again YES!! MAYBE NOW THEY WILL FIX POTHOLES THAT A VOLKSWAGON CAN FALL THROUGH IN PARKING LOT. AND INSIDE COULD USE A LIFT. BUT DON'T CLOSE! LOVE KRYSTAL BURGERS!

John Richardson

The food was great and the service even better. The most friendly , helpful staff I've ever seen at a fast food restaurant. Give them a try. You won't be disappointed.

Mark Taft

This is possibly the worst Krystal franchise ever. Food quality isn't constant, fries are never crisp, and my order is wrong every time I have gone.

Collins Cole Addison

Went there the other night and they were busy. But our order the food had to be cooked fresh. Took a little longer than expected but the service was great. The gals that served us were very respectful and nice.

Cheryl Holley Randolph

It always takes 15 min to go thru the drive thru. Food is never right. Never steamed correctly. You want to taste it done right go to Donelson location.

Scott Roth

This was the best Krystal’s experience I’ve ever had. The restaurant was super clean and the food was great!

Thomas Hibbett

Spent 10 minutes in the drive through, paidfor my order then pushed aside to wait longer. Only to be told they didn’t have apple turnovers they charged me for. They ask if I wanted ice cream or a cookie instead. Lol. I told the kid to keep the $2 to pay for more help. Terrible service