Jimmy John's

Sub was soggy like it was made and let's sit before it was delivered. Took over an hour an a half to deliver. Food was not prepared to order request. Very unprofessional an very displeased with Jimmy John's service. As far as customer satisfaction. Costumers complaints aren't being addressed an or taken care of or handled in a professional manner. In my opinion whoever is running the store needs some looking at. Also this isn't the first time this has happened.

Waited almost 2 hours for my order that wasn’t able to be tracked. Had to call the store 5 times before they would even answer to cancel the order. Refund of course won’t show up until Monday or Tuesday and now I have to order dinner from some where else with wait times of a minimum of an hour 🙃 don’t waste your time here unless you are going there in person. Note: I live 10 minutes max from the store and called an hour after I order to check in. To which they said they were just waiting on a driver and it would be delivered shortly.

Normally I’m very happy to have some Jimmy John’s when the craving takes me, but we’ve waited for two hours with no update on our order. After calling we were told the store was waiting on the driver to return, but I could have personally gone in, ordered and been on my way in this amount of time. When ordering it’s kind of expected to have a fast delivery since that’s basically the slogan. I’m highly disappointed and will never order delivery again. Might as well cancel and go somewhere else with the wait time. I sympathize along the lines of food service being stressful, but if I wanted to wait this long I would have ordered from a sit-down restaurant on GrubHub :/

Second time ordering in the last few months and both experiences have sucked. I waited close to three hours for my order a few months ago and after calling I was told the driver got a flat tire. Now this time after waiting for 2 hours and calling I asked for a refund and was told they are down to one driver because the other was in a car accident. 😑 I hate to feel this way but due to all the awful reviews about the delivery service, I truly wonder if someone was involved in an accident. This seems to be an all the time thing.

Shame on me for not reading the reviews before placing my order. Do not order delivery from this location unless you want to be like every other review: waiting at least double the amount of time promised with no idea where your order is. 1st time, shame on me. I'll never order from this branch again.... For the sake of the branch employees, I hope new ownership is in the horizon.

3 hr wait for my sandwich to be delivered... I ordered while at work ( 353 ft away from the store) after calling the store for 2 hrs on repeat. I got hung up on twice w/o A greeting. Finally had to lock the doors where I work to pick up my order. A simple answer of the phone explaining that the store is busy and that they were doing their best to complete the order would've gone a long way. Ps I should've learned from the last time. Canceled after 4 hrs 😪