Jersey Mike's Subs

I’ve had multiple bad interactions with this store. I’ve worked in customer service for 25 years, so I normally just brush off a bad interaction (or two or three) but this has been many interactions. I live down the street. Last night they closed the grill at 8:50 and they close at 9. Not right or fair because we really wanted a Philly cheese. It’s been more than once that we couldn’t get hot subs. Today I ordered two subs and they just made one. Also we’ve been there and they were closed before their posted hours and messed up other orders too.

I always pop in on random occasions. The usual staff knows my meal of choice and they’re always super friendly and provide great service. Just wanted to shout out today that some members from Cornelius stepped in to help out and they did a fantastic job. Super engaging and helpful. Great work ethic all around

Never in my life have I been treated so awful by someone over a sandwich being made wrong!!!! The man working tonight argued with my husband and myself for over 10 minutes. FLAT OUT REFUSED to make a new sandwich in replace of the one that was wrong. REFUSED to give a refund for it also. Told me to take it up with the app. ?????? I ordered a sandwich with extra meat and extra turkey. It came slathered in oil, regular meat and ONE piece of cheese. The man argued that's the way I ordered it. Which is WRONG. instead of saying "I apologize that your sandwich was made wrong, what can I do to fit for you?" I was made to feel like garbage because no one wanted to make this right. Arguing with a very loyal and returning customer is despicable. I will never in my life come to this Jersey Mikes again!! I spent $40 on my family's food tonight and this shouldn't have happened over a $10 sandwich. This man needs to learn some customer service skills and stop being a huge jerk. I'm disgusted with the whole situation.

We order ahead so we can pick up our sandwiches at the time they say they will be ready. We arrive at that time and still wait 20 minutes in the store for them to make ours. There is no point in ordering ahead of you just have to wait anyway. Please don't have an order ahead system if it makes no difference. We might as well just order in the store. We have given this place 2 chances and we won't be returning.

A few of the guys from work can here for lunch. The service was okay. The tables were disgusting and we had to request them be wiped. They resembled movie theater floors in that they were sticky and crumb-covered. The food was great. I got a giant turkey and provolone on wheat. The prices were extortionate though; I paid $16 for a sandwich, a small bag of chips and a small drink. I ate the whole sandwich. It wasn't a $13 sandwich. I'd better be pretty impressed for you to charge me $13 for a sandwich. I told the rest of the guys we could have gone to Outback or comparable places and gotten more food of a higher quality for the same price and they agreed. They probably had about $4 worth of cost in my entire order and it shows. Good thing my company was picking up the tab, because I would never return on my own dime.