Carrows Restaurants

Our first time eating here, and unfortunately not a great experience. Had to ask staff several times about parts of our order, request drinks several times before they showed up. Staff seemed annoyed any time we asked for anything. When our food arrived, the food looked messy and strewn about the plates. To top it off, after inquiring at least four times about missing pancakes on an order, the pancakes came with poor presentation and with hairs on the plate. The staff seemed ill-equipped or poor trained to handle the level of patrons, which was not very much.

Only reason I am giving it three stars is because the hostess. She offered no smile or pleasantries when we walked in. As we were leaving, the same with the new customers. She has the " phone voice " down, but as far as body language or facial expressions, blank. The food and the service were wonderful!

Loved the place when I stopped by for the first time but second time, it did not go well. The fillet smelled bad and food was cold. The seats were bad and did not have cushions. We were upset that we did not finish food, paid bill and walked out. I doubt we will be coming back but try other location next time.

So, I used to love coming to this place before COVID for family gatherings. Simple breakfast on a Sunday morning. It was really nice. Just this past weekend was my first time going back since COVID started. I asked for a table of 10 and they let me know we wouldn’t be seated until the entire party arrived. Then I added three more people were coming. After waiting for my family for 29 minutes I did let them know that my parents (80 and 76) were too hungry already and that we were okay with sitting separately since the rest of our party wasn’t there yet. The waitresses were nice sat us down. My husband my son and my parents. We sat in a booth only for 4 people so we got a chair for my son to sit on the side. 2 minutes later DANIEL the manager comes and tells us very upset to get that chair out of there. Huge attitude. I asked him why he was being so rude and he completely went off on us. It was so upsetting to see a manager behave this way. All we wanted was a nice breakfast before my parents returned to Mexico but this guy Daniel ruined our morning. As we walked out I noticed this place was pretty empty for a Saturday morning. But with that type of management it made complete sense. If you have a family of 4 or more don’t try going there they made it clear they didn’t want us there. Even the waitresses seemed nervous about their manager.