Fatburger

This is the third Fatburger I've been to since the pandemic and It may be the last, unfortunately. I understand prices were going up everywhere especially in the food industry. What I wasn't aware of, is that quality was going to suffer along with customer service. The burger had the signature flavor, barely. The condiments were very thin. In fact I'm not even detecting any onions, the lettuce is hardly on there but there's plenty of relish to go with the two pickles I found. Now, let's discuss the staff, well the cashier, unlike the "Good Fatburger" in Van Nuys, this staff is hidden in the back. Understandable, I'd be embarrassed to let customers know I made such a subpar berger too. This presumptuous little girl charged Me for a drink I never asked for and got cranky when I brought it to her attention and when I asked for ketchup & peppers it seemed like I was bothering her. Until I hear that some improvements have been made I'll only have Fatburger in Van Nuys on Sepulveda.

Don’t visit this location. The cashier I dealt with had severe emotional issues. She didn’t want to give me an extra bag for my food. It was filled to the brim and I felt it would not be transported well in that condition. She kept repeating that is was store policy to only give one bag. That seems illogical to me, I don’t think fatburger would only allow an 8x5 brown bag per customer even if the order is large. Her vibe really creeped our family out & we all felt that she was to unstable to be interacting with customers. This was our first visit to the fatburger franchise & DEFINITELY our last. After that experience we are not willing to try fatburger for a second time.

Don't know much about the regular burgers here but came here to try the Impossible Burger. If I had not known in advance that this was plant based, I would have never suspected that this was not beef. I have tried other veggie burgers but this is leaps and bounds beyond anything else I have tried. The burger has a smoky meaty flavor. I don't know how but there is definitely that distinct flavor of fat rendered on a flat top. Very nice burger.

Wanted a burger for lunch and this place just opened so we gave it a try. Walked right in, looked over the menu and placed our order. It's small so sitting might be limited so I recommend not going during the lunch rush. We were lucky to get a table for four. The Original Burger - 1/3 lb burger with everything and when I say everything I mean Everything. It came with Onions, lettuce pickles, mayo, tomato, relish, cheese and mustard. Burger was cooked medium and was cooked perfectly and juicy. What I found a little weird and would not get again would be the relish. The relish was not needed on this burger and would not get the relish again. Other then that the burger was good. Onion Rings - The onion rings were home made and good. Not to much batter and nice and crispy. Dunk them in some ketchup and take a bite. Great onion rings! Drink - I had a regular drink and they have that coke machine that let's you pick the soda and the flavor. It is awesome, I love these things. I had cherry coke then the next refile I had vanilla coke. A variety every time you refill. I will definitely be coming back to Fatburger sooner as appose to later.

DON’T go to this fatburger location!!! The cashier was so emotionally unbalanced that I almost felt sorry for her. She wouldn’t give me an extra brown paper bag to carry the can soda that came with the order. Her reason was illogical. She said that bags are only given for food items & a drink is not food. And when asked for a drink carrier she said that they don’t use them. So I guess you need to used 5 hands if you order more than one soda. I asked her why she was unable to give me an extra bag & she just kept repeating that they don’t give drinks for sodas. I then asked if I can have another bag to double bag the food items since the bag was to the brim. She repeated that bags were not for sodas. That poor lady has no business working with customers. She has no idea how to socialize in society. She seemed to have no emotional or moral gauge. Really creeped me out. 😳