Reviews Red Robin Gourmet Burgers

Called the Red Robin #number for curbside pickup, we were transferred to an automated bot without the ability to customize the order the way we prefer. Instead, when we pulled up to the restaurant, we saw you could call in directly and reached a live human named Lauren who cheerfully greeted us, took the order, and gladly customized the order (we like extra pickles and ranch for the fries, don’t judge). Lauren went above and beyond to make sure the order was exactly what we requested, brought the order out to our car, food was piping hot. We had questions about the Red Robin rewards card, and she kindly went inside to check our points on the computer and let us know what bonus rewards were available on the next visit. We are RR regulars, have had many servers but I have to say Lauren just really seemed to care that we were happy with the order, friendly, courteous, very professional, and so kind. Thank you, Lauren!

I took my daughter for a birthday treat. Red Robin is usually good for a memorable birthday experience. I think they're working on a severe short staff, though. We got seated relatively quickly, considering the last time we went nobody at all came out to seat us and we ended up leaving. There seems to be a lot less formality (if you can use that word when talking about Red Robin ☺️). I can't really explain it. Perhaps it was the clothing or the rushed demeanor of the person seating us. He was super nice, just kind of out of breath after running from the back to help us. Our server was lovely, kind, attentive, and genial. Our food was delicious, well timed, and we were offered refills on French fries. I don't really remember being offered refills in the past, only knowing that they were available. I'm not complaining about there being no birthday offerings like that much coveted free birthday ice cream sundae, as I don't really like to do sugar during the week. I am a little disappointed there wasn't a song or at least a balloon offered. Still, we had a good time together, it was quiet (which is a pleasant change), and the food was delicious.