Whataburger

Love the food here but sad the Mushroom Swiss Burger is no longer available. The staff is always super friendly and accommodating. Unfortunately the app is wonky and often times does not allow you to complete and order. On several occasions both my husband and I have ordered and waited for about 20 minutes for our curbside order that was ordered 15 minutes before we arrived. On two occasions I’ve had to call the store to get someone to bring out my food even though I checked in on the app. They are always quick to bring it out after I call and are very apologetic. I know they’ve been short handed many times I’ve been there so hopefully this is something that will be corrected once they are fully staffed again. And please bring back the Mushroom Swiss Burger

There's some kind of problem here. I used to live in Texas and have been to a lot of Whataburgers and never had this experience. Just moved here after not living in Texas or near a Whataburger for several years and was so I was excited to get my first Whataburger in a long time. The food was good, although the fries didn't seem as good as usual. The main issue, however, is their drive thru wait time. 20 minutes. I was behind about 4 cars. When I got to the window and asked if they had some kind of problem the girl just said they were very busy. Yeah they did have two lines going at the drive-thru but still this is a fast food restaurant, isn't it? Waiting 5 minutes per car doesn't seem reasonable. Also, not a single napkin in the bag.

My mom and I stopped here to get 2 drinks, order of fries and two Dr. Pepper shakes. It took 21 mins to get our shakes. Once we got them they tasted foamy. I went back inside and ask for them to make use new ones or a refund. The manager was busy but once she was able to come to do our new or refund her exact words was “it’s not our fault it’s the machine bc it’s not cold enough so I don’t know what you want us to do” she said this with such an ugly attitude. Then proceeded to do my refund and you could tell she was so mad. If you know the machine isn’t cold enough to make the shake then why serve it until it’s ready?!?

The drinks were all empty. No napkins out for dining. No lids for most of the cups. One of the cooks kept flicking his hair all around while cooking and no hair net. We have received poor service our last 2 visits. They didn’t even give us any napkins when they brought our food out. We had to go ask for some.

Pulled up to the drive through window at 4 am..Dude gets on the mic laughing an giggling...So I proceed to order..He cuts me off mid order,talking bout can I speak up he can't hear me..Keep in mind I have a clear speaking voice,it's 4 am In the morning an not a car on the road..I've worked at many fast food jobs,it's not hard to hear through the Mike's Mike's dude..So I raise my voice to order,then the manager gunna catch an attitude..My dude it's 4 am in the morning an yall bieng extra,cause yall playing to the point yall can't hear the only person in the drivethru