Pollito Grilled Chicken

The food is good I can't deny that only thing I would say is when I ever I order the chicken burrito sometimes there is bones inside. But doesn't mean the food isn't good I've gotten decent service through the drive thru. Can't complain to much only thing I wish is for the price and the quality they should include the drink as a combo I pay almost $8 for the burrito with no drink and the only offer 12 ounce soft drinks in a can pricing them a little to high. So just a piece of advice include the drink in the combos for the prices you guys offer even if it is .75 more or something and take out the bones from the chicken burrito other then that it's okay. Today on 08/25/2020 I wanted to substitute the chicken in the burrito for meat and apparently they can't do that. So I ordered the burger with fries I asked for ranch dressing and they don't have any only pics de Gallo. Just sad to see that okay if they don't have ranch that's fine but they couldn't substitute chicken for meat in a burrito that's either just being lazy or not catering to the customer. I honestly might not come anymore and I usually get lunch here everyday mon-fri they just lost a continuous customer.

The food was great as usual. I visit this location about twice a month, but I think I will start to take my order to go. The reason for the one star is some of the staff. Each time I visit they are laughing extremely loud playing awful reggeton music loud and horsing around. Today was the worst. The cashier was screaming, I mean literally screaming playing with some of the cook staff or whoever is back there while she was away a customer was waiting just standing there, he tried to get her attention but was not able due to the loud music and and her screaming. There was other customers looking around and looking at each because it was very rude and uncomfortable. When she did finally return, she was laughing the entire time while taking the order. I've had it with this staff, as I mentioned, I will be taking my food to go which is unfortunate because they have a nice setting. I hope management does something about it. soon. Update: No longer visit this place. You guys should try Mana grill of Alamo road the chicken is 100% better!