Dunkin' Donuts

I don’t know why I keep giving this location chance after chance. It’s convenient and close by, but almost every time I’m here my order isn’t correct. Was just here and had to wait at the drive-through to order, when someone finally took my order you can hear laughing in the background like they weren’t paying attention. When the order was read back to me it wasn’t correct either. Then I had to wait 10 minutes before someone took my payment at the next window. Had to wait even longer after that once I was given my coffee because nothing else was ready. On top of my coffee order being wrong, I was charged for items they didn’t have. Was just annoyed at this point and would rather go to a different location so I asked for a refund and was laughed and scoffed at. Was then told they weren’t able to refund me because a manger wasn’t there. Does this location just let children run the store and there’s never even a supervisor around? Now have to go back tomorrow when a manger is actually available and waste more time. If you want to be treated with disrespect by rude employees who can’t get a simple order right this is the place to go.

I waited over 10 mins in the Drive Thru for someone to answer the microphone. No one e answered me so I pulled up to the service window. While young adult workers were mingling inside chatting with each other. I asked if the microphone wasn't working? A female worker responded by saying " Oh its his first day ,he'll be with you ! He has to learn. 5 mins later he took my order. 7 mins mins later he gave me my order. At this time I checked my order. The 1st tea was incorrect. The 2nd was overfilled and very hot and the lid was not on tight. I asked my order be corrected. Then another customer was behind me yelling at me for my server's stupidity. I went inside to retrieve my corrected order. As I waited the workers were very unattentive and ignorant. I waited over 40 mins for my teas. While these workers were playing,joking and on their phones!

The worst customer service in my life I live right down the street I used to go there a lot now with the new employees they have I'm never going there again ask a question they come respond with an attitude told them they missing something in my order they come back with a attitude don't know how companies hire people with attitude if you do not like your job you shouldn't be working there. This don't condone closer very very good customer at least three times a day I'll go sit at Dunkin Donuts never going to go again in my life I rather go down the street now

I pass this place every now and then when I need to take the long commune to work and this is the one most close to the 95 entrance. If you look at the other dunkin doughnuts in the area's they have better reviews then this one. I don't think I've ever had my order right here, the wait time is extremely long every single time and the employees are talking to each other as there's 9+ people in the drive thru. Everytime I check my order before I leave and every single time its wrong.

I went through the drive thru twice and ordered maple bacon sandwich only to get to work and find the bacon not cooked at all. The second time, I told them can you please make surenthe bacon is cooked well done, only to get to work and again bacon not cooked and like 3 little pieces in there for 7 dollars come on. I go again and tell myself I'll just order a bagel what can go wrong and sure enough the bags l was so hard I could not eat it. I couldn't even break through it. It is absolutely ridiculous and I will not be going there again. Is like throwing money away.