Sonic Drive-in

I went to get me and my family food and we don’t usually go to this sonic because of the poor customer service but we just had to make it work tonight. I got there and started to order all the food and at the end of that he told me that they weren’t serving food at the time so I ordered shakes. They took almost a half hour getting them and there were 3 cars there total and they didn’t even mix the shakes it was just vanilla ice cream w some toppings. There should be something done about how the manager runs that store or just get a new one. He is also always very rude

No quality control. I'm having to skip a meal because they got the order wrong again. When it's prepared properly, it tastes great, usually. Even then, don't expect to order the same thing twice. A large drink is sometimes a lot smaller somehow. My order is going straight in the garbage. What a waste. Oh, also order three meals for two people, otherwise one of you is going without food. Also, sometimes you can't even order because they close early.

As someone who works for an establishment that doesn't actually let us close until 10 minutes AFTER our posted hours, I completely understand hating being stuck at work later than you want but whoever was working tonight had their kitchen closed 10 minutes before closing. If that's a manager policy, shame on you. I had finished a long hike and was craving sonic. You have posted hours for a reason. It drives me nuts when establishments will slim down their options before closing but it's still understandable. BUT above all else, if I pull up to order and your exact greeting is "You doing drinks?" In an aggressive manner AND you follow it with nothing other than "have a good night" after I simply respond no.... then you're running your establishment like garbage and you don't deserve business. Absolutely floored by how awful that interaction was. Would give 0 stars.

They didn't have any manager on duty that knows how to take a coupon. Alex completely refused to take our coupon and he was basically yelling at us to give the food back because he didn't know how to use a coupon and demanded we pay full price even though we had a half off coupon. This is completely unprofessional and we will be disputing the charge with our bank as they do not deserve any money for the service the provided. Not only did we pay double what we should have paid but the food was also cold because we had to sit in the drive through for nearly 15 minutes because they were so slow and demanded we wait for then to take our payment for the whole thing which is completely unacceptable. Alex should be fired for his service and complete lack of ability in his role at sonic.

By far the worst customer service I’ve experienced. We opted for the drive through rather than park and wait. We ordered two shakes and then before we could order food he interrupted us to say “IM NOT DOING FOOD RIGHT NOW IM TOO BUSY” . This location closes at 10 and we were there at 8. No valid reason to stop serving food.

It took them over 5 minutes when I got to the speaker to order and then they gave me the completely wrong order and asked me 4 times what it was supposed to be and they still didn't get it right. When she realized how off my order was she just sat next to my car and laughed. The 3rd time she brought out my order, it was still wrong. I was so mad, I just took it and left. I'm going to start going elsewhere like Arctic Circle. Everytime I come here the people are very rude and this was the absolute worst. I don't even want the food they gave me now. I'm done with this place.