Mcdonald's

I can't believe the 10-step authentication high-end encryption super covert top secret security mechanisms required that make a place serving Fried Chicken and Potatoes unable to easily just have a customer's order remade. I emailed corporate and they were understanding, so they sent me an email saying to show it to the owner of the McDonald's where my meal was made poorly for them to have it remade. Tell me why when I entered the McDonald's and spoke to the MANAGER the manager insisted on me GOING AND GETTING THE EMAIL PRINTED.. after saying "I don't see the QR code I can't accept this without the QR code" and when I commented about how or where I'm supposed to go get this printed as though we still live in the 2000s and she was saying " I NEED IT FOR PROOF" like. TAKE A PICTURE! WRITE IT DOWN! Why is it MY job to go get something printed after YOU messed up my order? Corporate just said to show this to you? If I had came with a letter I'll bet they wouldn't have accepted it for X y or z reasons. Then the lady was like "How do we know it's THIS McDonald's are you sure?" And I didn't know that being able to pass an exam was required for me to get my food remade. This is not rocket science. It's the most basic rule in the service industry to remake a poorly made meal- Which corporate understood and which this manager did NOT...all this for a large #5....chicken and potatoes and high fructose corn syrup

Took more than 30 minutes to get a curbside order and I had to go up to the window and get it myself. The doors are locked and only 2-3 people working. Service it horrible and workers are rude. They weren’t wearing masks or gloves while in the kitchen area. Missing items from order and burger was raw.

Worst McDonalds UX. Missing items on our 3-item-order (#723) caused an unnecessary extra drive to the restaurant to finally get all ordered items. No excuse from the staff but at least I got my stuff without any comment. Thank you Nicolas for being a non-customer oriented manager. Just as a small hint, to say good bye when a customer leaves the restaurant would be nice. Two stars because I got my stuff without discussion.