Pizza Hut South Melbourne

This Pizza Hut is literally perfect every single time. We order ritually on Friday our pizza through Doordash and it arrives hot, fresh, divine every time. Generous topping, absolutely the best value for 3 x pizzas, 2 x sides and 1 x drink. Why pay $100 at the fancy places when you can get all of that for under $50? It’s also great the next day heated up in the oven. Delish.

Very bad service. I had very bad experience . The thing happens it was my break and I ordered hot and spicy veggie pizza i was literally very hungry i was waiting badly after 15 mins she said can you please have chicken pizza i said no i m vegetarian thats why i orderd that one . My break was going to over. So i said can you refund. She give me cash. Didn’t apologise. Nothing. I suggest please replace the front lady who is doing customer service. Very rude nd bad lady. Don’t go . Don’t waste your break.

Spoke to a horrible staff member last night following an Uber eats order that was 2 hours late. She explained the order was made and waiting for a driver, I queried whether this pizza that had been sitting for 2 hours would be sent or made again. She insisted the cold pizza would be sent because ‘I ordered from Uber eats what do you expect’. I asked to speak to a manager or someone more professional as she was clueless about customer service, kept insisting ‘I’m trying to help you’ but attempted to send me off to contact Uber support. I had already been in contacted with Uber support, who forwarded me to the restaurant. This ‘manager’ (if she claims to be) was very unwilling to accept any responsibility or assist at all. For someone that uses Pizza Hut worldwide this has seriously impacted our view of the company, that they think a 2 hour delay and sending a cold pizza with a rude response like that is acceptable.

For pizza delivery we usually call the St Kilda Beach Pizza Hut outlet which is much closer to home but when we're doing our Woolworths shopping in South Melbourne as we often do, we call in on this Pizza Hut outlet for a quick bite. The store isn't large by any means but still it has a small seating area and being small, it's normally pretty quiet and good place fora quiet meal. As usual with Pizza Hut, you get what you pay for, a medium pizza, taste so, so and a cold drink from $8!!! But the cheesy garlic bread is hard to resist and the caramel cookies are certainly worth considering. The staff is pretty friendly and the place is clean. Pizza Hut, improve the taste and quality of the pizzas and you'll get more stars.