Rozzi's Italian Canteen Chadstone

I can’t say I tried the food but the customer service was good and that’s all I can go on here. I just got a soda water which TBH was a little expensive. $4.50 for a small bottle seemed a little bit overpriced. The person that served me was quick and friendly. Part of the Chadstone shopping Centre, in the food court area. Towards the outside of the food court. I always get lost in Chadstone so that’s all of got.

I wanted something quick and easy to eat for lunch while out shopping. Came across this place and looked at the salads. Another guys was waiting before me, the server had to ask who was next looking at both of us. I said it was the other guy. He served him, but then looked at me and was going to keep going and i was making eye contact waiting for him to greet me.. he didn't, I had to ask if i can please have the caesar salad. It was very awkward, as i was wondering why he didn't come back to me after serving the other guy before me.. I said i would like to dine in. He then proceeds to put it in a container. then once he fills it he puts a plastic lid on it! I said please don't use the plastic lid I'm going to eat here. he then takes it off and leaves it on the bench. Then I order my coffee and he gives me a table number. I asked for cutlery and he said there is some out the back where the tables are. The cutlery is plastic... then my coffee comes out in a takeaway cup!! I asked if they have mugs. he said "no, because of covid..." I probably made the guy uncomfortable, because my response was "don't worry about the planet or anything!" This made me very frustrated. I understand there is covid safe practices in place. But if other cafes and restaurants can give you crockery plates and cups with washable cutlery, I just don't understand how Covid is still being used as and excuse for the SINGLE USE PLASTIC. Surely you have a dishwasher you can use, or employ someone to wash the dishes, and stop buying so much single use plastic for dining in customers. This experience was very poor customer service, and terrible dinning in experience. If I had have known he was going to place a lid on my salad after I clearly said "To have here" (meaning dining in). I wouldn't have bothered and paid for an over priced salad somewhere else

Place was very busy but service was reasonably quick. Staff were polite and efficient. Had the Chicken Schnitzel Foccacia with chips and an iced coffee. Total cost $22. Reasonably priced but was not overly impressed. Foccacia was a decent size with adequate filling however the schnitzel was barely warm. Given the amount of options around this area of the centre - I will be trying elsewhere next time.