Starbucks Spencer Street

Excellent customer service, lovely staff and best location. One time I ordered a latte and as she was preparing my order, I noticed the Pumpkin Latte poster and I initiated a talk with the staff out of excitement. Next thing, she offered me a free upgrade and made me a whole new Pumpkin Spice Latte. Such a lovely gesture. The Starbucks in Southern Cross is my go to place for breakfast especially during my work from home schedule or one of those sleep-in days. After 4PM they have great value half price deals which is definitely a steal.

WHAT A BIG MUG!!! When you order a large coffee from stat buck to have in you get this bad boy. The mug is only $6.10 witch is a bargain. One negative here was I’ve hand better lattes for less, but that could just be my preference rather then there fault. This is still a grate location with comfy chairs and nice people, I encourage everyone to check it out when they get a chance.

Completely overrated completely overpriced. Starbucks is just a trend it’s funny to see how many people are obsessed with this place when there are so many better cafes and coffee than this one. If you go here you are just paying for the name. Don’t get me wrong the staff are nice however they can’t fix the company as a whole.

Five star review more for customer service than anything else. I was tired, thought I lost my purse and didn’t realise I was meant to select my breaky roll from the cabinet. Rather than advise me of my oversight the lovely girl went and grabbed it and processed my order with such a joyful tone She also spelt my name correctly too - not that that’s a biggy. After the lack of service I received yesterday from a woman in customer service for Vline/Metro at Southern Cross near the bus terminal. She didn’t look at me once, was gruff and chastised me for not getting a ticket at the country town I had left from - the ticket vendor only opens a couple of hours in the afternoon and this was early morning. I had to repeat information a few times and only after not being able to understand her mumbling, when I requested she look at me so I could hear, did she actually turn her head my way - still no eye contact. Why do these people work in Customer Service?