Cafe Segovia

My partner and I came across this lovely little cafe while searching for some breakfast and have had the most phenomenal experience! The coffee is amazing and very consistent, the waitstaff attentive and kind. We had two different brunch meals - the full English and full vegan breakfasts - and devoured both of them (barely, they were so big!), and it’s definitely worth noting that the service of all food and beverages was exceptionally quick. We’ll be back here again, and soon!

Completely appalled at the food and service at this Cafe! My daughter, son in law and I went here for lunch and wasted our money. I can see that the owner has no care factor as my daughter has already written a review before this, and the reply she received was disgraceful. Being defensive and having a lack of empathy speaks a million words. Not just as a restaurant owner.. As a restaurant owner, it is your duty (and business ethics 101) to be involved in a situation when a customer is not satisfied. As Melbournians, we expected the owner to come to our table, discuss the issue and offer a basic apology which we only received from Ali, not yourself. We were ushered by one of your waitresses to our table. Not at any point before she handed us the menu did she advise us that you were already out of 2 dishes. Definition of a stuffed mushroom - Mushrooms stuffed with any of numerous mixtures e.g meats or nuts or seafood or spinach. I find it strane that you never addressed the lack of stuffed mushrooms in your reply to my daughter.. We are definitely not after a 'free meal'. We just want to get what we actually paid for. It's misleading to a customer to charge full price and not deliver the promised items clearly, in black and white, printed on your menu. Don't deceive customers! As for the family you have mentioned that commented on our behaviour, we don't care. How is this relevant? Are they paying for our bill? Did they have the same horrible experience as we did? The answer is no 🙂