Very fast service... Until they give you the wrong order. Getting my order corrected takes 5x as long as normal service. No clue why. Some days it's literally 60 seconds between when I enter the parking lot and when I leave with my food. The couple times they have me the wrong order took almost 10 mins before I drove away with the right order.
DUNKIN DONUTS of Matteson, IL on Lincoln Highway is my go to for coffee to get me thru long work shifts. I go thru the drive thru and the service is fast, customers spoken to courteously & all in all a positive experience. There are slower service days when they are training new employees but that is to be expected & customers should be patient & tolerant. I do enjoy stopping here and have noticed the new food products advertised in windows on signs with decorative flags to catch the attention of customers. The parking lot is clean as well as the drive thru area. I usually do not frequent inside of the store but would imagine it mimics tidiness. Access off the street is not a problem turning right.. but can be tricky heading Eastbound as it crosses an island with a Southbound turning lane. If you need your DD coffee this is a minor issue. I recommend this store location for its courteous service & willingness to make the customer happy.
Friendly staff and delicious coffee from 2p-6p :)
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