Jimmy Johns

I went and ordered two sandwiches, one sandwich was perfect. The second sandwich had lettuce and mayo, neither was asked for. I went back, asked for the same sandwich, just without the lettuce and mayo, I named the ingredients I wanted. Well, I get home with the newly made sandwich, and it had even more ingredients on it. I was able to call and refund the order, only after being told the excuse that "it's what it said on the ticket", even though I literally named every ingredient that I wanted at the window. This was at around 8PM on 10/17 if any managers are interested. The crew during the day is normally great, but this was nothing but trouble.

Placed a very large online order this evening. Ordered about a half an hour ahead of time to ensure thry had plenty of time to make the order. Arrived at the store to pick up the order, thinking I could run in and grab it off the shelf like most places....Nope. Had to go around to the drive thru and sit in line for 15 minutes waiting for numerous cars in front. This happened to me a week or two ago, but that time I was able to run inside after calling a number to have a staff member open up the door to let me grab it...no problem. I get that staffing is short, but there has to be a better way for carry out, than simply funneling everyone through the drive thru. With that being said, the sandwiches were delicious, and the order was perfect. Love this place...just figure out your carry out situation. Thanks!

Ordered a sandwich for delivery this evening and heard nothing about it for 45 minutes. I called the location and was told the driver had already delivered my sandwich, but there was no sandwich to be found on my front step. I felt like the person I was speaking with was annoyed by my call and didn’t believe me that the sandwich was not delivered. Replacement sandwich was delivered promptly but I received no refund, nor apology of any kind. Avoid this location.