El Pollo Loco

I feel like the customer service is hit and miss with this location. The food is usually good though. We just went today and based off today's service I would give it five stars. Seamless ordering. Food was done very fast and it was all fresh, hot, and delicious. Most of our issues have come when we go late at night and when we are trying to use a coupon on the app. That being said the app is really good. I highly suggest everyone to use their app because the rewards add up pretty quickly. They also have a coupon a day on the app. Sometimes you can get chicken tostada bowl for $5 verses $11.

This location was good, although I got a pretty simple order which was the 3 street tacos, a drink and chips with guacamole. It made my day and satisfied my craving for tacos. The service was simple, can't say it was fast as the drive thru was pretty busy but nonetheless I only waited about 6 minutes.

Lady at the ordering window asked if I wanted the 5.99 combo, I said yes and I’ll take the shredded beef burrito, she did NOT tell me doubled the price. She charged my card before telling me the final price When I brought this up she was rude and did not believe me when I asked for it to be changed. She also refused to take the partial order back. Do not go here, rude staff, and unclear pricing can make what seems like a 20$ order nearly 40$.