Firehouse Subs

What kinda service is this can peep tell me?? Got a burnt meatball covered by the sauce. They tried to hide the super burnt not edible meatball under the sauce so no one would know. How can you serve that to people?? It should have been thrown straight into the trash. The server need to ask themself this question "do they think it's edible and or will they eat such a thing if its given to them??" I mean we pay for the food you know it's not free at all so why would you sell someone something that can't be eaten??? Thats trashy service, if you can't make food don't work at a food service place or if u happen to messed up the food then wouldn't it make sense to redo it instead of selling it to peep?? Even frozen food in the grocery isn't burnt like that to begin with....I'm confused... lmaoo

I normally LOVE firehouse subs, but this location has lost my business. We wanted FH for our rehearsal dinner, so we did a catering order for it. I came in to the location a week before to ensure we had it correct, and that they had the correct times for pickup. We spent $220 for everything. I then called THREE TIMES the day of my rehearsal to ensure it would be ready and was ensured that my bridesmaid who was picking up just needed to come in with my name and what we ordered. Each time they told me she was good to come in and they would have it ready for her. She then gets there to pickup and they refused to give her the order without an email confirmation. I was not given one because we ordered in person. I then had to stop what I was doing for MY WEDDING, which was already stressful enough to ensure I had everything, to call and figure out why they were not giving the food to us. They claimed they didn’t know what I was talking about and why I didn’t have a confirmation. They finally gave us the food and hour after pickup time. No apology, nothing for what they did. Making my rehearsal dinner late and me stressed because of it. Plus they did not even give us plates, pickles, ect. and I had to call back for them to give us some. Horribly customer services on the teams end for this deal, especially since no one seemed to care about me, or the people picking up the food for us.

I've eaten here 4 times since moving to the area, same sub made the same way. The first 2 times, they were great, the last 2 times got progressively worse. This last time(yesterday) I ask for extra bbc sauce(I got none at all), no salt and pepper, or oil and vinegar. I'm really on the fence at this point about wasting 13+ dollars on a sub that keeps getting made incorrectly.

I ordered a turkey bacon ranch sandwich and realized when I got home all the ingredients or toppings were not included. I called to tell the two young ladies working tonight how to make the sandwich correctly but no one answered the phone. I gave 1 star because my sandwich wasn't made correctly. Please make my sandwich correctly because I want what I pay for. Thank you!