P.f. Chang's

Food was very delicious and was served in perfect portions. I ordered the Crunchy Honey Chicken with Fried Rice (see photo). We got lettuce wraps for an appetizer as the waitress recommended and ended the meal with a apple pie dessert. Unfortunately this is where the good ends. Upon entering the restaurant we were seated without menus and told to scan a QR code to order. After telling them 2 times that we didn't feel comfortable scaning a code they found a single menu for use to share with the table. While ordering I noticed the extremely dirty wall at our table. There was food and drink residue on the wall. This was at 4:30pm so I have to assume that it's been dirty all day. I also couldn't help but notice the dust and dirt all over the decor in the restaurant. For the price of the meal I would expect the restaurant to notice these cleaning details. I'm still confused why a menu isn't automatically offered (which can be reused) but a disposable chopstick set is (which is obviously single use). At the end of the meal we were not asked about P. F. Chang's loyalty program and the waitress did not want to give us credit. She eventually had the manager apply the credit (still not on my account but will update once it is.) There are alot of restaurants in Lubbock, don't go out of your way to visit this one. Good food, but there are plenty of better option.

Great service and I liked the music too. Starting with steamed pork dumplings, simply amazing. Beef broccoli was very nice the flavor and tender meat with the sauce was perfectly balanced. Never thought broccoli could be delicious too. It came with fried rice which was lacking the flavor. Chicken pad Thai- combination of tofu and chicken was great. The best part of the chicken pad Thai was the noodles. They had delicious flavor. Our experience got better thanks to Maria-Renee. She served us with smile and gave good suggestions.

What an awesome place to work....!! I witnessed the front of restaurant mgr. giving a server a birthday card and cake and wishing her the best! When he came around to inquire how we had enjoyed our meal, I asked if he had a favorite, but he answered that he does this for all the servers out of his own pocket in order to enhance the servers' work environment. Way to go Bill Lewis! And, happy birthday Candice!!

Management needs to step up. Tried to eat here on a Sunday afternoon and there were numerous open tables. Told a 20 minute wait for 2 people. I asked about a booth in the bar area. I was told it was dirty. I watched them clean it and then seat the next couple that walked in the door. All while we were standing directly in front of the hostess stand. Very poor customer service.