Domino's Pizza

I'll start off by saying this has only happened one time, but it deserved a review. This was SUPPOSED to be the garlic bread twists with layered marinara and cheese dip. What we received, unfortunately, was a very wet box, filled with the garlic twists and a lot of butter. The "layered dip" is more of a mixture of marinara and cheese (which was fine with me), but not even deep enough to cover my fingernail. The other 2 pizzas were delicious as usual. And the garlic twists and dip are great too! The presentation was a bit sloppy, and the dip fairly skimpy, but otherwise happy

Tonight's (8/18/21) experience with Domino's Longview, WA Ocean Beach. Pizza was delivered 2 hours late. Driver accused me of meeting him in a strange parking lot, not a Domino's hotspot. One pizza was described as "Plasticky" the other was described as an "Burned abomination". Manager "B" assured pizza was remade fresh after such a delay. It was cold enough that I'm fairly sure the "warming bag" was not even warm. Driver informed me that he quit tonight as well. A very well run establishment.

If you are the lucky one to get the store on Washington Way (Longview, WA), you are going to be tickled. They take care of me well, and are super fast. The drivers are kind and always help bring larger orders up the stairs. They follow my instructions and the food isn't all too bad. The computer system needs work. In fact, today, I tried to contact customer support, and the online AI chat-bot is terrible to deal with. After asking me to type in my whole life history, it did not connect me to a live agent. I think they are supposed to "get-back" to me. My take on this is (1) Domino's is a popular site, and they are super busy, or (2) they just haven't got customer service worked out on their website. Well, I got myself an excellent 16-piece parmesan bread and a good value on pizza. I love their bread. I cannot tell if this review will be for the store or the company. I give the store top marks. Thanks for reading my review.

We ordered online this evening at 5:30pm. App said it would be 23-33 minutes. It's not 6:45pm and we still don't have pizza. I called and was not given any compassion over phone. Just they were busy. He said it would be maybe another 15 minutes and its been 30. The last time we ordered pizza they only showed up with 2/5 pizzas. Quality has also went down.