Pret A Manger - Russell Square

What a lovely store!!! Natalia is like a breath of fresh air. I usually visit this store before and after my hospital appointments so I can either be elated or feeling pretty sad. Today was a great appointment and I was in a good mood and this was made even better because every single member of the team was smiling. They’re lovely and a real asset to the company. Totally made my day. I’ll be smiling all day now!!!

COUNTER AND SEATING AREA Food delicious. Drinks, piping hot. Pleasant atmosphere; airy and bright. Comfortable arm chairs and stools. Clean. TOILET The toilet is dismal. Today, when I visited it, it smelled of a public male only public toilet. The floor had clearly been urinated on, as was the toilet seat, though an hour there had been a flick of a mop. Usually there are two toilets, though from what fellow customers tell me, it’s been out of order for a week or more. There was no toilet paper, and no sanitising hand gel or paper towels for drinking washed hands. The toilet cubicle was uncomfortable to use, having to avoid the urine on the floor and on the seat, with no way of cleaning/drying the latter. I spoke to the duty manager about the toilet and I was told, ‘we are very busy and we don’t have time to ensure it’s kept clean. I was told it gets cleaned 3x per day. The fact that the counter staff’ are kept very busy, cleanliness of the toilet is given little/no importance. I suggested Pret A Manger get someone specific to maintain the toilet clean, ‘throughout the day’. The answer, ‘you need to contact Customer Service’ about that’. I told them that I would. And I certainly will.