Urban Bar-b-que

This place opened 4 or so years ago. Iibe been 15 times with 0 issues. It has always been solid, brisket was generally good , wings, pulled chicken and pork solid. It's been a while since I had been here. I had the 2 meat sampler , brisket and pulled chicken. My wife pulled chicken sandwich and son Mac and cheese with fries Chicken and brisket were dry as hell. The chicken had an orange color , and no bbq taste. Not what we have gotten here before. See pictures. So they replaced the pulled chicken with pulled pork which was much better for both me and my wife. I then just asked for a refund on my 2 meat sampler. The kid had to call a manager , none on duty. The lady in the back didn't know English and the kid was clueless on bbq or running anything up front. Not sure I'd leave those 2 to run the place. After 10 min on the phone with the manager Ignacio , he comes back and says my manager says I have to take back the sampler and the pulled and we have refunded you the sampler. I mean I didn't want the sampler , but would have eaten the pork , yet took that too. Just odd. The place looks run down as well , I mean invest in the menu, don't write things on paper and paste them up there. Needless to say thanks for nothing, won't be going back again.

Went to urban bbq on 12/10/21. One customer was in front of me and and one walked in behind me. 1st customer ordered and apparently they were out of fries and then she told him they weren't accepting cash. He said a few words and walked out do to there service. (Sign #1) Customer behind me went ahead of me and ordered.When they asked what was good on the menu, the lady working said I have never ate here, I can't afford it. (Sign #2) He wanted to pay with cash and again they don't want cash. They paid with card. At this point I was ready to walk out myself but I said let's just try it. So I ordered $70+ in food and drinks. The brisket egg rolls where actually good but they gave me chili to dip in instead of the cheese it was supposed to come with. There mistake. The brisket baked beans didn't have a single piece of brisket in then like advertised. Collards where ok for out of a can. Now to the ribs, they were so over cooked that a 1 1/2" from both end was completely dry that you couldn't even bit thru it. What was edible was overly smoked and that's all you tasted.See attached picture. That's what the ribs look like when you pull them out of the bag sleeve they were in. Last, lady working the counter was rude in many ways to the other 2 customers. She had some issues that you could tell and couldn't wait to get off and I could tell why she didn't have no money. 1st time here, never again.

This place is unbelievable! Placed an order through Grub Hub 6:39 pm. Everything, including their own website states they close at 8 pm. Credit card charged, confirmation email sent that order has been confirmed by restaurant with an eta of 6:45-6:55 pm. Arrived at restaurant 7 pm... completely dark and very closed. It honestly didn't even look like it was in business anymore kind of closed. Does anyone know whether they are shut down?? Help Wanted signs all over the windows. Also too far to see in the pic probably, but laughably the written and posted hours also say they are open today until 8. We were trying it for the first time because our go to was already closed for the day, but if they can't even get this part right? Not going to risk that again, now have to figure out another dinner option for hungry family in addition to the hassle of getting GH to refund my card ugh.

I’m hoping the owner/manager reads this because clearly, there is a lack of care and/or training going on here. Before 2020, this place was my go-to when my sons came to town. They had the best ribs I’ve ever had (no lie). Now, not only has the food quality declined, but the decor inside has too. My son and I sat at one table, but it was wobbly and the booth was ripped, so we moved to another table. One of these staff walked right by and ignored the problem. It seems like they accept the decline of this once great restaurant. The brisket was dry and flavorless. They had no beer…I was told they’re “working on getting beer back”. All these issues are fixable if owner/manager starts upholding standards.

Great smoky spice bark on the meats. All the meats were juicy and flavorful. I was surprised how authentic the food was being a pit master, I was assuming it was going to be marginal like mission, however it was way better. The beans and salads were fantastic as well. All the food tasted very fresh and not reheated at most chain bbq joints are.